Adobe · 1 day ago
Senior Manager, DX Customer Success Management
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$150K/yr - $270K/yr
10+ years expAdobe is a company focused on changing the world through digital experiences, empowering individuals and organizations to create exceptional digital content. They are seeking a Senior Manager of Customer Success to lead a team that drives customer adoption and value for Adobe solutions, focusing on personalized customer experiences and strategic engagement models.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Manage a team of individual contributors passionate about achieving measurable impact with Adobe solutions
Develop and implement vertical-specific engagement models, methodologies, and offerings that ensure the adoption of Adobe Digital Experience
Develop thoughtful and strategic motions that engage customers at key points in the Customer life cycle to drive product adoption, value realization, and delight Adobe's customers
Take a data-driven approach to assessing and addressing vertical health needs, value opportunities and team impacts. Provide regular updates to leadership on key themes and specific outcomes
Work closely with the organization's Senior Leadership on multi-functional and cross-departmental projects
Share a clear, compelling vision of our future and share the alignment between individual, team, organization and company goals
Attract, recruit, inspire and retain the best talent
Develop relationships and have frequent interaction with customers, including Directors, VPs, and C-level executives of Fortune 500 companies
Assign resources to meet schedule and goals, exercise judgment to build appropriate action plans, and delegate assignments to the team
Work on issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors and suggest strategic practices to leadership
Lead the coordination of the activities of a department with responsibility for business results, including costs, methods, and staffing
Qualification
Required
10+ years of leadership experience, including direct management of teams, in growing Software or SaaS organization for Enterprise customers; experience in professional services or customer success teams
Strong and consistent track record of effectively leading customer relationships centered around technical projects and strong commercial partnerships
Be an encouraging leader and show success in large-scale transformations. Strong change agent
Self-motivated, accountable, and passionate about exceeding customer expectations
Exceptional interpersonal, presentation, and communication skills both verbal and written in English. Ability to successfully convey sophisticated ideas and influence customers and colleagues at an executive level
Strong analytical skills to review the health of your business and translate insights into actionable plans
Ability to collaborate with other senior executives to achieve shared business objectives
Ability to lead in an environment of uncertainty, ambiguity, and complexity with diverse partners
Possible travel up to 30%
Benefits
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-09
2026-01-08
Company data provided by crunchbase