CompassMSP · 7 hours ago
Technical Alignment Manager
West Hartford, CT
Full-time
Hybrid
Mid Level
$75K/yr - $85K/yr
4+ years expCompassMSP is a rapidly expanding, award-winning technology solutions provider in the managed services space. The Technical Alignment Manager will provide proactive support to an assigned client base, focusing on internal infrastructures and ensuring optimal performance and security of client systems.
Information Technology & Services
Hiring Manager
Corrinne Wilsey
Responsibilities
Leverage their level 3 technical skills and advanced understanding and working knowledge of Windows Server & Windows 10/11 operating systems including Active Directory, DNS, DHCP, File Services, & Group Policy, cloud computing concepts, and a firm grasp of basic security standards
Understand and have working knowledge of networking including Firewall Configuration, Layer 2 and Layer 3 Switching, NATs, vLANs, Routing, & VPNs
Understand and have working knowledge of Microsoft 365 including AD Sync, Exchange Online Configuration, Teams, & OneDrive
Analyze client systems and network infrastructure to proactively identify technology lifecycle anomalies, issues, faults, trends, and risks and implement action plans to resolve issues
Collaborate with the vCIO and Project Teams to educate and present to clients on best use and configuration of System & Network infrastructure-concepts, options, and solutions (IT roadmap)
Create and maintain technical documentation to include both system reviews, recommendations, and best practices
Review and complete all proactive tickets according to SLA
Communicate with clients for all scheduled proactive visits-goals, results, incident progress, and impending changes and/or agreed outages
Participate in onboarding new clients, including performing network assessments and creating technical documentation
Lift and move computer and network equipment
Participate in a scheduled On-Call rotation as well as perform occasional after-hours duties as needed
Qualification
Required
4+ years of recent, relevant hands-on experience
Required certifications: MS, MCSA
Require a valid driver's license and personal vehicle
Preferred
CCNA
VMware or Hyper-V
with a Managed Service Provider
ConnectWise
Labtech
Windows Server Operation Systems
Exchange and Office 365
Active Directory and Group Policies
Sharepoint
Azure and AWS
DNS, VPN, WAN and LAN connectivity
Switches and Routers
Firewalls and Security
enterprise backup solutions and business continuity solutions
Excellent written and verbal communication
Passion for documentation
Desire to grow personally and professionally
Desire to work in a fast-paced and growing organization
Benefits
Competitive pay
Quarterly Bonuses
Progressive PTO
Medical/Dental/Vision/Life/Disability available
Tax deferred retirement plan with company match
Career Development and Coaching
Fun work environment!
Company
CompassMSP
In a world where tech often forgets the humans it’s built for, we break the mold.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ari Santiago
Chief Executive Officer
Bill Campbell
vCIO - Virtual Chief Information Officer
Company data provided by crunchbase