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Home Instead · 3 weeks ago

Home Health Homecare Scheduling Coordinator

United States

Full-time

Remote

New Grad, Entry Level

$23/hr - $27.50/hr

Home Instead is the world's largest provider of non-medical home care and companionship services for seniors. The Scheduling Coordinator will coordinate care between Clients and CAREGivers, ensuring high-quality matches and effective communication.

Elder CareElderlyHealth CareProfessional Services

Responsibilities

Answer incoming calls in a friendly, professional and knowledgeable manner

Contact, engage, enlist, and schedule professional CAREGivers to Clients based on needs, ability, and location

Create and maintain Client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships

Monitor, mediate, and log all client and CAREGiver activity utilizing our software system

Enter and maintain accurate client and CAREGiver records in the software system

Follow up on CAREGiver and client concerns as needed

Demonstrate open and effective communication with colleagues, CAREGivers, clients and family members

Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team

If oncall, Caregiving could be needed in the case of an emergency

Sunday to Thursday position

Qualification

Customer serviceComputer skillsOrganizational skillsAttention to detailWillingness to learnWork under urgencyPassion for aging populationTeamworkFlexibilitySense of humor