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PLACE · 4 weeks ago

Real Estate Operations Coordinator

Royal Oak, MI

Full-time

Onsite

Entry Level

$20/hr - $22/hr

1+ years exp

PLACE is a leading company in the real estate sector, offering a unique opportunity to grow with top professionals in North America. As an Operations Coordinator, you will be responsible for creating and maintaining systems for customer service, team communication, and agent onboarding, while also supporting team growth and ensuring a world-class experience for clients.

Property ManagementPropTechReal EstateSoftware

Growth Opportunities

Responsibilities

Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals

Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator

Create and own systems for maintaining integrity of the database, including holding agents accountable to activities

Own the agent onboarding process, including holding trainings in person and virtually

Follow the systems for our productivity rhythms to ensure agent productivity

Plan and execute client events that are done at a high level to drive business referrals

Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses

Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity

Keep the team leader informed of any challenges that arise and bring potential solutions

Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings

Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond

Oversee a virtual assistant that manages the listing launch and contract to close process for all transactions, including coordinating photography, staging, sign installation, and other listing launch functions

Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers

Generate reviews and referrals from clients during and after the transaction

Qualification

Real estate operationsSystem implementationDatabase managementOffice suite softwareClient care systemsTeam playerPositive communicationProblem solvingTime managementOrganizational skills

Required

Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team

1+ years experience in an operations/administrative role in the real estate, mortgage or title industries