Apply on Employer Site

StepStone Hospitality · 3 weeks ago

Restaurant Host/ In Room Dining Server

Providence, RI

Full-time

Onsite

New Grad, Entry Level

StepStone Hospitality is seeking a Restaurant Host/Hostess to provide exceptional service to guests. The role involves greeting guests, seating them appropriately, handling transactions, and ensuring guest satisfaction throughout their dining experience.

Hospitality

Responsibilities

Greet all guests in a warm and enthusiastic manner, provide silverware and appropriate menus, and advise of any daily specials

Seat guests in appropriate sections and fairly to all servers

Answer the telephone after no more than three rings, including room service, and assign orders to servers

Handle closing of guest transactions in restaurant and room services, close out register, and balance out cash for shift as well as keeping cash funds secured at all times

Set up host stand with menus, blank checks, cash trays, register tape, candy, change, vouchers, etc. Check tables to ensure proper set up for each shift

Check guest tables to ensure guest service and food quality are satisfactory and up to StepStone and hotel standards

Notify a manager immediately of any guest complaints

Call back-room service guests to check service, up sell, and arrange tray pickup

Use proper etiquette guidelines for seating guests

Practice and observe all safety rules and procedures

Assist all service personnel in any duties as requested

Maintain and follow all cash handling procedures

Ability to accurately use various office software