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Porch Group · 22 hours ago

Licensed Customer Service Representative

United States

Full-time

Remote

Entry, Mid Level

$20.19/hr - $26.92/hr

2+ years exp

Porch Group is a leading vertical software and insurance platform focused on providing the best services for homebuyers. As a Licensed Customer Service Representative, you will be responsible for answering customer inquiries, processing calls, and ensuring high levels of customer satisfaction in the insurance domain.

Home ImprovementHome ServicesInformation TechnologyInternetSoftware

No H1B

Responsibilities

Answer incoming calls and respond to customer questions regarding policies and billing and/or forward call to appropriate personnel as needed

Understand and comply with the assigned level of authority taking payments and mortgage verifications

Research customer inquiries and respond to appropriate parties in a timely manner

Process calls in a manner that ensures service levels are met or exceeded

Process requests within authority level and properly document files

Interface with team members, management, and customers in reference to customer service issues

Recognize when to refer callers to underwriters and ability to do so in a timely manner

Manage large volume of inbound and outbound calls

Provide accurate, valid and complete information by using the right methods/tools

Follow communication procedures, guidelines and policies

Qualification

Property & Casualty LicenseCustomer Service ExperiencePropertyCasualty InsuranceCall Center ExperienceBilingual in SpanishAttention to DetailProblem-Solving SkillsAdaptSelf-MotivatedPositive Attitude

Required

One or more active license in Property & Casualty

2+ years of customer service in a call center environment

Ability to work independently and effectively in a fast paced, high volume call center

Strong attention to detail and good decision-making skills

Proven business and analytical problem-solving skills

Product knowledge of Property and Casualty Insurance

Gather and analyze information skillfully

Ability to learn and properly process information with Company specific software

Ability to follow policies and procedures

Ability to maintain confidentiality

Demonstrated ability to effectively manage difficult or emotional customer situations

High school diploma or general education degree (GED)

2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience

Insurance experience, preferably with an insurance agency or direct carrier

Regular, predictable attendance

Ability to adapt to change

A positive attitude and takes pride from doing great work

Self-motivated with a desire to succeed

Preferred

Experience with homeowners' insurance

Bilingual in Spanish

Benefits

Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.

Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.

We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.

We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits.

We also offer Voluntary Life and AD&D plans.

Both traditional and Roth 401(k) plans are available with a discretionary employer match.

Supportlinc is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.

LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.

Our wellness programs include paid vacation of 10 days per year accrued on an hourly basis, company-paid holidays of typically nine per year, paid sick time, paid parental leave, an employee assistance program (EAP), identity theft program, travel assistance, will preparation, and fitness and other discounts programs.