Stephen Gould ยท 1 month ago
Operations Support Supervisor
Franklin, TN
Full-time
Hybrid
Mid, Senior Level
5+ years expStephen Gould is seeking an Operations Support Supervisor to manage a team of sales support professionals across two locations. The role involves serving as the primary point of contact for sales representatives, overseeing client orders, and ensuring exceptional customer service through collaboration with suppliers and the sales team.
Graphic DesignManufacturingPackaging ServicesProduct Management
Responsibilities
Serve as the primary point of contact for the Sales Support team; assist with questions and escalate issues as needed
Develop and maintain a backup coverage plan for the team; provide backup support when required
Oversee orders from inception through payment, ensuring compliance with company policies and procedures
Escalate personnel concerns or issues to the Regional Office Manager
Assist with onboarding new office staff
Support the implementation of corporate or divisional processes and initiatives
Act as the ERP training lead and liaison for the office
Manage all office invoices and billing
Allocate warehouse and facility-related billings
Report hourly employee time to payroll
Prepare standard and ad hoc reports for management
Hold regular team meetings to support performance, communication, and productivity
Manage team-building budgets
Qualification
Required
3 years of related experience, plus 2 years supervisory experience required
ERP (Enterprise Resource Planning) system experience required
Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools required
Excellent communication skills
Experience working in a team environment with strong collaboration skills
Organized, self-motivated and takes initiative
Preferred
Bachelor's degree in business or related discipline preferred
Experience in a corporate sales and service environment preferred
Company
Stephen Gould
Stephen Gould offers product management, design, and packaging services.
201-500 employees
H1B Sponsorship
Stephen Gould has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
M
Michael Golden
CEO
Recent News
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