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Jacobs · 1 day ago

Cross-Market Client Account Manager (CAM)

Raleigh, NC

Full-time

Hybrid

Senior Level, Lead/Staff

$190K/yr - $280K/yr

15+ years exp

Jacobs is a leading solutions provider focused on solving critical problems for thriving cities and resilient environments. As a Cross-Market Client Account Manager (CAM), you will build relationships with key clients in the Carolinas, advocate for their needs, and drive growth through strategic leadership and collaboration with various teams.

Civil EngineeringConsultingCyber SecurityIndustrialIndustrial EngineeringInformation TechnologyInfrastructureProfessional ServicesReal Estate

Responsibilities

Serve as the point of contact for client service activities and develop strategies to grow Jacobs’ business across all markets for various clients in the Carolinas

Work with the Market Growth Directors for Water, Transportation and Cities and Places to align the Carolinas strategy within the broader Southeast portfolio

Identify, charter, and lead client service teams comprised of client service leaders (CSLs) multi-disciplinary project managers and regional practice leaders around common vision of success

Facilitate creation of deep, personal, valuable client relationships between Jacob’s personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients

Advocate on client's behalf by actively engaging the firm to address client needs and recommending strategic actions to optimize our business development investment and market share growth

Identify higher levels of client engagement for executive sponsors

Secure management commitment and influence/attract key staff for pursuits

Work with office/corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development, and employee satisfaction

Actively engage with project and Sales teams to influence pursuit team on sales process discipline, win strategy and proposal development, interviews, and presentations

Coordinate and facilitate the Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives

Demonstrated reputation as a leader in the Carolinas municipal market area

Qualification

Client developmentWater program experienceProject managementPublic participationTeam leadershipInnovative thinkingClient political savvinessTechnical writingEmotional intelligence

Required

Bachelor's degree in Engineering, Science, Policy, Planning, or related field

15 years of experience in multiple markets, including water, transportation and/or buildings. Proven client development skills, including previous experience managing large capital improvement projects

Proven track record of creating and winning water program/project work in the Carolinas area

Must be a strong team leader, consensus builder, and team player skilled in technical writing communicating and presenting to clients

Extensive public participation, agency coordination, planning, and programming experience

Demonstrated reputation as a leader in the Carolinas municipal market area

Preferred

Proven record of developing zippered relationships with key clients at all levels (from executives to key management levels)

Multiple professional contacts and connections across Carolinas, in particular throughout its counties, cities, and other municipalities

Ability to open doors for initiating relationships at client organization

Ability to lead an account team, set a vision and strategy, coach/mentor and motivate the team, reach within Jacobs to offer best-in-class solutions, manage commercial and legal negotiations, and close deals

Technical background/experience in delivering or managing large water projects/programs is considered a positive and adds credibility in consulting, engineering, construction industry service offerings and delivery

Successful track record of being innovative and bringing a differentiated solution to a client

Ability to lead through influence

Successful track record with managing budgets and meeting sales goals

High level of emotional intelligence/team builder, coach, and mentor

Innovative and solutions-oriented thinker

Client political savviness