ComputerCare · 3 weeks ago
Computer Repair Technician
Newark, CA
Full-time
Onsite
Entry, Mid Level
$23/hr - $33/hr
2+ years expComputerCare is a woman-owned business that has built a reputation for technical excellence and genuine human connection in the IT world. As a Computer Repair Technician, you will be responsible for diagnosing and repairing various devices while meeting quality standards and performance goals, all within a collaborative team environment.
ComputerConsumer ElectronicsInformation Technology
No H1B
Responsibilities
Diagnose and repair laptops, desktops, tablets, and iPhones in line with manufacturer quality and efficiency standards
Meet repair quality, volume, and turnaround time KPIs, especially during your first 90 days
Reinstall operating systems and adjust software settings to resolve device issues
Perform hardware and software repairs that meet manufacturer and client performance metrics
Earn and maintain required certifications (Apple, Lenovo, HP, Dell, and others as needed)
Research service guides and specifications to determine correct machine settings
Accurately document repairs, device statuses, and service details in internal systems
Track devices and parts throughout the repair process, including ordering parts as needed
Maintain organized part storage for repairs in progress
Support inventory accuracy through cycle counts and escalate discrepancies when identified
Collaborate with teammates and technical leads to troubleshoot issues and share best practices
Communicate with manufacturer service teams to resolve repair-related issues
Maintain a clean, safe, and organized workstation aligned with company and manufacturer standards
Learn and adopt new tools, processes, and procedures as repair standards evolve
Engage with vendors, customers, and team members with a positive, professional attitude
Support broader department needs and take on additional duties as assigned by leadership
Qualification
Required
2+ years of hands-on experience repairing laptops, desktops, tablets, and/or iPhones
At least one relevant certification (CompTIA A+ preferred, ACMT, ACiT, Lenovo, HP, Dell, Toshiba, or similar)
A commitment to staying current on technology, tools, procedures, and manufacturer training
Strong attention to detail and pride in producing high-quality repair work
Comfort with both written and verbal communication
Reliability, punctuality, and consistent attendance
Working knowledge of Microsoft Excel, Word, or Google Suite
A collaborative mindset and willingness to support teammates and team goals
Ability to lift 50+ lbs on a consistent basis
Preferred
CompTIA A+ certification
Benefits
Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
401(k) with employer match—because your future matters
Company-paid Life Insurance, plus HSA & FSA options
Employee Assistance Program (EAP) for real support when you need it
Adoption Assistance to help grow your family
Commuter Benefits for an easier ride
Free Coursera Professional Certifications to level up your skills
Generous vacation & sick time, plus paid time off to give back to your community
Company
ComputerCare
ComputerCare is an information technology company offering computer repair and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Georgia Rittenberg
CEO
Recent News
2025-07-14
2023-06-06
Company data provided by crunchbase