Benivo · 1 month ago
Client Success Manager
United States
Full-time
Remote
Mid LevelBenivo is a company focused on transforming the mobility industry with innovative technology and data solutions. The Client Success Manager is responsible for maintaining client relationships post-implementation, ensuring product adoption, client satisfaction, and driving commercial expansion. This role acts as a strategic partner, proactively addressing client needs and aligning internal resources to meet their goals.
Human ResourcesSaaSSoftware
Responsibilities
Client Relationship & Communication
Act as the main point of contact for all post-go-live client matters
Build strong, trusted relationships with client stakeholders
Schedule and lead client meetings with clear agendas, structured follow-ups, and ongoing cadence
Share relevant product updates, insights, and best practices
Lead QBRs and strategic business reviews
Educate clients on new features and drive adoption
Cultivate advocacy and gather client references
Share marketing collateral and invite to webinars
Adoption, Training & Enablement
Drive adoption of new features and track usage metrics
Proactively engage clients with tailored guidance on how to leverage new features
Create and deliver client-facing training materials and walkthroughs
Monitor engagement to identify areas where additional enablement is needed
Account Governance & Health Monitoring
Own red account reporting and recovery plans
Track product usage, feedback, escalations, and satisfaction
Maintain client CRM records and CSM dashboards
Conduct regular internal reviews to align on account status
Renewals, Expansions & Change Management
Own the commercial renewal process for assigned accounts
Identify expansion opportunities aligned with client needs
Manage and scope client change requests (e.g., policy updates, new locations, new features)
Maintain and update renewal strategy slides; flag blockers early
Partner with Sales and Product to pitch upsell opportunities
Internal Collaboration & Delivery Pipelining
Ensure client commitments are managed in JIRA and delivered cross-functionally
Collaborate with Delight, Product, and Advisory teams for seamless delivery
Share client updates bi-weekly in internal forums and dashboards
Qualification
Required
Experience in the Global Mobility industry or HR Tech is a must for this role
Excellent client communication and relationship-building skills
Strong commercial awareness with ability to manage renewals and identify upsell
Highly organised with strong follow-through and attention to detail
Experience working cross-functionally in a fast-paced environment
Ability to translate complex features into simple client training materials
Experience managing client-driven change requests and aligning cross-functional delivery
Proficient in CRM systems, reporting tools, and task management platforms
Company
Benivo
Benivo is the leading end-to-end, single platform solution for Global Mobility teams to manage their globally mobile workforce and programs.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$27MKey Investors
Updata Partners
2022-09-13Series Unknown· $12M
2016-12-01Series Unknown· $10M
2016-11-10Series Unknown· $2M
Leadership Team
Nitzan Yudan
Founder & CEO
Recent News
Yahoo News Canada
2024-05-05
2024-02-05
Nexus Investment Ventures
2024-01-11
Company data provided by crunchbase