Dollar Tree Stores · 2 days ago
Retail Workforce Management Specialist
Chesapeake, VA
Full-time
Onsite
Entry Level
1+ years expDollar Tree Stores is a retail organization that is seeking a Retail Workforce Management Specialist to optimize labor deployment. This role involves supporting workforce management systems, validating labor standards, and generating labor performance insights to enhance operational efficiency.
E-CommerceFamilyFood and BeverageRetailService Industry
Responsibilities
Assist in maintaining and updating the WFM platform (e.g., Legion, Kronos, UKG, Reflexis) to support accurate scheduling, forecasting, and timekeeping
Partner with IT and HR teams to monitor integrations with payroll and POS systems
Support system testing, upgrades, and rollout of new features or configuration changes
Provide day-to-day user support and assist in developing training resources for field and store leaders
Help collect and organize data used to validate labor standards and staffing models
Conduct time studies or data reviews to identify process improvement opportunities
Support the creation of workload models that align labor needs with sales forecasts and service expectations
Maintain documentation of process standards and assumptions for transparency and consistency
Generate recurring reports and dashboards on scheduling accuracy, productivity, and labor performance
Identify data inconsistencies or trends and escalate findings to the WFM Manager
Partner with analytics and finance teams to ensure alignment between forecasted and actual labor results
Work cross-functionally with Store Operations, Finance, HR, and IT to support labor planning initiatives
Assist with testing, documentation, and rollout of new WFM features or labor model updates
Communicate clearly and effectively with both technical and non-technical partners
Qualification
Required
Bachelor's degree in Business, Operations, Industrial Engineering, or related field preferred (or equivalent experience)
1–3 years of experience in workforce management, labor analytics, or retail operations support
Familiarity with WFM platforms (Legion, Kronos/UKG, Reflexis, or similar)
Strong analytical and problem-solving skills with high attention to detail
Excellent communication and organizational skills; ability to work collaboratively across departments
Preferred
Proficiency in Excel and comfort working with reporting tools (e.g., Power BI, Tableau) a plus
Company
Dollar Tree Stores
At Dollar Tree, it’s really all about the thrill of the hunt.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$370M2019-01-07Post Ipo Equity· $370M
1995-03-06IPO
Leadership Team
Michael C. Creedon
Chief Executive Officer
Jennifer Silberman
SVP, Chief Sustainability and Corporate Affairs Officer
Recent News
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