Suite Studios · 7 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expSuite Studios is seeking an experienced Customer Success Manager to drive adoption, retention, and long-term value for their customers. In this role, you will guide customers from onboarding to ongoing optimization while collaborating closely with various teams to enhance the customer experience.
Cloud ManagementComputerSoftware
Responsibilities
Lead onboarding for new customers, providing clear guidance and training to set them up for immediate and sustained success using our platform and services
Drive retention and growth by proactively identifying upsell, cross-sell, and renewal opportunities that align with customer goals. (And also own the contracting process for those opportunities.)
Monitor customer health through usage data, engagement patterns, and feedback—taking action to mitigate risk and ensure customers achieve measurable outcomes
Champion the customer voice, gathering insights and feedback to inform product improvements and collaborating with product, engineering, sales, and marketing to enhance the customer journey
Partner cross-functionally to ensure a seamless customer experience, working hand-in-hand with sales, marketing, and operations teams to address customer challenges and unlock value
Qualification
Required
10+ years of experience in a customer success or full lifecycle account management within the media & entertainment industry or a technical environment
Demonstrated ability to develop and maintain strong, long-term relationships with customers, becoming their trusted point of contact for any issues, inquiries, or concerns
Experience developing and executing customized success plans for enterprise customers, ensuring that they are fully leveraging the company's solutions
Technically minded and can quickly learn new technical concepts
Strategic thinker that can zoom in to the 10 foot view and zoom out to the 30,000 foot view in the same conversation
Ability to think critically and solve complex issues, identifying root causes and working collaboratively to implement effective solutions
Identify areas to improve and implement new processes to scale the Customer Success organization
Experience communicating (and convincing!) C-level executives across organizations of various sizes
Strong written and verbal communication skills, with the ability to articulate complex ideas simply and clearly
Preferred
Experience in post production
Experience interaction and interfacing with channel partners and customers of channel partners
Benefits
Best in class health & dental
Hybrid work environment; A balance of in-office and remote work to foster collaboration and flexibility
Unlimited paid time off
Fitness & wellness stipend
Taco Tuesday, every Tuesday
Company
Suite Studios
Suite Studios is an intelligent platform making cloud-based post-production easy and accessible to all post-production studios.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$20.5MKey Investors
Bonfire Ventures
2025-05-02Series Unknown· $12.48M
2023-02-14Seed· $3.5M
2022-08-11Seed· $4.51M
Leadership Team
Hoppy Maffione
COO
Recent News
2023-02-15
2023-02-14
Company data provided by crunchbase