KeyBank · 1 day ago
Financial Wellness Associate
Brunswick, ME
Full-time
Hybrid
New Grad, Entry Level
$19.23/hr - $27.88/hrKeyBank is committed to serving its communities and clients by providing financial wellness solutions. The Financial Wellness Associate will engage with clients to identify their financial needs, process transactions, and enhance client relationships through personalized service and support.
Banking
Responsibilities
Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially
Accepts and accurately processes all financial service transactions, while identifying opportunities during the transaction to deepen and expand the client relationship
Acts as a resource to identify and resolve more complex client servicing issues
Listens for clues for financial wellness opportunities during client conversations and then appropriately transitions the clients either individually or to a Banker; Provides effective and customized financial wellness recommendations to clients
Consistently attains individual activity, behavior, and outcome goals and expectations
Participates in and occasionally facilitates in-person morning huddles and end-of-day debriefs
Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines
Develops strong partnerships with branch teammates and line of business partners – focusing on client acquisition and deepening the relationship of current clients; effectively manages internal and external centers of influence
Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings
Work on Saturdays as directed by management
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Qualification
Required
High School Diploma GED, or equivalent business experience
Experienced in developing current and new client relationships, achieving sales goals, and building referral sources- through techniques such as tele-consulting, outside calling, prospecting and networking
Experienced in cash handling
General understanding of PC with Windows based applications and calculator
Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key
Knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions
Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online, and Telephone Banking)
Strong work ethic and high level of integrity
Excellent time management skills
Promoting and supporting clients' overall financial health through education, planning, and tailored financial strategies
Knowledge of various financial products such as loans, credit cards, and investment options, and the ability to recommend suitable products to clients
Educating clients on financial concepts, products, and services to empower them to make informed decisions
Developing trust and rapport with clients through consistent, personalized interactions and effective communication
Accurately processing cash transactions, maintaining cash drawer balance, and ensuring security and compliance in cash operations
Strong communication, trust-building, and relationship management skills to foster strong advisor-client relationships
Ability to gain market insight and spot trends to provide sound financial strategies
Ability to routinely and frequently operate a motor vehicle with a valid driver's license
Preferred
Notary License
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
Founded in 1849
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
Company data provided by crunchbase