LivaNova · 1 day ago
Customer Service Representative II
Houston, TX
Full-time
Onsite
Entry Level
$21/hr - $23/hr
1+ years expLivaNova is a global medtech company focused on changing lives through innovative healthcare solutions. They are seeking a Customer Service Representative II to manage the customer order to cash process, ensuring positive relationships with customers and internal teams while handling inquiries and order requests.
Health CareMedical DeviceNeuroscience
Responsibilities
Conducts oneself in a manner which ensures compliance with all standard operating procedures, policies, and guidelines encompassed under the Customer Service work statement
Process requests received from customers and the sales teams including orders, returns, product movement, product pricing inquiries, data analysis/reporting and general customer account questions
Coordinate inventory movement in the field including trunk stock, consignment and programming inventory to ensure case coverage needs based on sales needs and conduct inventory audits on a regular basis
Communicates with internal counterparts across the organization in such areas as Accounting, Quality, Supply Chain, Pricing & Contracts and the Sales teams
Facilitates the returned goods and credit processes related to customer product returns
Coordinate with global offices for all inter-company shipments and returns
Assists in the collection of informational or statistical data, supporting the creation and distribution of reports to customers, the sales teams, and Customer Service management
Obtains necessary information and data for accurate setup and maintenance of customer’s master record
Work in a collaborative fashion with Accounting and Pricing & Contract Management to identify and resolve customer pricing & payment discrepancies
Ensure on-going compliance across Quality & Financial systems with regard to all policies and procedures related to the Customer Service function
Qualification
Required
High School Diploma required, with very strong preference for a relevant BS Degree
1 or more years of substantive customer service experience with a leading organization renowned for their customer service initiatives
Intuitive customer focused mindset coupled with an enthusiastic and collaborative team oriented aptitude
Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally
Self-starter and strategic thinker with demonstrated ability to work independently and a willingness to take ownership, accepting responsibility for actions and decisions
Acute problem solving aptitude balancing the needs of the business while empathizing with the customer and their situation
Solid execution capabilities with the innate ability to manage multiple priorities, an instinctive eye for attention to detail, and a passion for delivering quality results in a timely fashion
Detail orientation, balancing numerous business initiatives in a time sensitive manner
High level of technical proficiency to accurately and efficiently perform day to day essential work functions across multiple systems & platforms in a call center environment
Solid technical proficiency with the entire MS Office Suite, with particular mastery of Excel required
Demonstrated proficiency working within the SAP Sales & Distribution module
Preferred
Strong preference for candidates with directly relevant healthcare customer service experience in a fast paced medical, medical device and /or pharmaceutical environment; candidates in a similar capacity with companies in the banking and financial sectors renowned for their customer service methodologies also considered a plus
Benefits
Health benefits – Medical, Dental, Vision
Personal and Vacation Time
Retirement & Savings Plan (401K)
Employee Stock Purchase Plan
Training & Education Assistance
Bonus Referral Program
Service Awards
Employee Recognition Program
Flexible Work Schedules
Company
LivaNova
LivaNova is a medical technology company that specializes in advanced cardiac surgery, neuromodulation, and circulatory support solutions.
1001-5000 employees
H1B Sponsorship
LivaNova has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (7)
2023 (6)
2022 (7)
2021 (9)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$300M2024-03-05Post Ipo Debt· $300M
2015-10-19IPO
Leadership Team
Vladimir Makatsaria
Chief Executive Officer
Alex Shvartsburg
Chief Financial Officer
Recent News
2025-12-24
MarketScreener
2025-12-02
Company data provided by crunchbase