Sr. Manager, Global Controls Technical Support Center, Control Systems jobs in United States
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Johnson Controls · 3 weeks ago

Sr. Manager, Global Controls Technical Support Center, Control Systems

positionMilwaukee-Wisconsin-United States of America
timeFull-time
remoteOnsite
senioritySenior Level
money$126K/yr - $169K/yr
date5+ years exp

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. As the Global Controls Tech Support Manager, you will oversee the technical support team, ensuring they provide timely and efficient support for Controls products and systems while collaborating with internal departments to enhance customer experience.

Industrial EngineeringPhysical SecuritySmart Building
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H1B Sponsor Likelynote

Responsibilities

Establish an end-to-end governance model across region, product, channel and L1-L3 support tiers
Build a cross-regional collaboration model to share expertise and accelerate problem-solving
Improve customer intimacy by developing application engineering-like talent where gaps exist
Lead the technical support team and ensure that they have the necessary resources and training to succeed
Coordinate with internal departments to resolve complex technical issues and enhance customer experience
Manage escalations and provide effective solutions to customer problems
Analyze support metrics and implement improvements to increase efficiency and effectiveness of the support process
Develop and deliver training programs for both team members and customers on product features and best practices
Stay updated on the latest industry trends and technologies to ensure the team is knowledgeable and competitive

Qualification

Technical support experienceControl systems knowledgeGlobal team managementCustomer relationship managementLeadership skillsCommunication skillsFast-paced environment adaptability

Required

5+ years of experience in technical support
Global team management experience preferred
Technical background in Control systems, or similar fields
Proficiency with customer relationship management tools and software
Strong leadership and communication skills
Ability to work in a fast-paced environment and manage multiple priorities

Benefits

Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care
On-the-job/cross-training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

Company

Johnson Controls

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Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
dateFounded in 1885
location
Cork, Cork, IRL
people-size10001+ employees
web-link
http://www.johnsoncontrols.com

H1B Sponsorship

Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)

Funding

Current Stage
Public Company
Total Funding
$1.6B
Key Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M

Leadership Team

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Joakim Weidemanis
Chief Executive Officer
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Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
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