RBC · 1 month ago
Complex/Branch Services Consultant
Minneapolis, Minnesota, United States of America
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $150K/yr
5+ years expRBC is a leading bank in the financial services sector, and they are seeking a Complex/Branch Services Consultant. This role involves providing backup support for supervisory positions, maintaining operational continuity, and ensuring compliance with established protocols across multiple locations.
BankingFinancial ServicesWealth Management
Responsibilities
Maintain day-to-day operations by executing routine tasks (e.g., workflow approvals, compliance documentation, invoice processing, etc.) in alignment with existing protocols
Facilitate compliance activities (e.g., inspections, AML monitoring, record retention) by implementing predefined checklists and reporting findings to oversight teams
Follow prescribed procedures for FA onboarding, licensing tracking, and technology adoption (e.g., Wealth Plan, CAL) without modifying core processes
Coordinate logistics for compliance reviews, training sessions, and branch visits using approved templates and schedules
Process financial/administrative tasks (e.g., expense approvals, report reviews) within delegated authority limits
Act as a liaison between complex/branch staff and internal teams (e.g., BSG, Legal) to relay information and requests
Communicate policy updates to staff using pre-approved messaging, materials, and scheduled meetings
Support FA inquiries on operational matters (e.g., client paperwork, system access) via established help channels
Monitor adherence to compliance requirements (e.g., meeting documentation, surveillance mandates) and flag deviations to supervisory teams and field leadership
Assist with annual compliance inspections by gathering documentation and coordinating logistics under leadership direction
Handle all confidential and sensitive information in strict adherence to RBC’s Code of Conduct and established protocols
Ensure adherence of all complex record-retention requirements
Ensure ongoing compliance with regulatory requirements by maintaining the required supervisory log, including documenting supervision duties as required by each specific role
Visit all branches in the complex per policy guidelines documenting as directed by RBC’s policies and procedures
Support CSC staff training by delivering foundational system and procedure training as required by their role
Facilitate role-specific training for complex and branch management level staff on procedures, system navigation, and operational workflows when directed
Coordinate field training for complex/branch personnel as needed when in assignment with assigned Technology Application Trainers
Reinforce adherence to RBC’s training standards during backup assignments, ensuring consistency with learning objectives and policies
Qualification
Required
Minimum of 5 years of industry experience
Minimum of 3 years of management/supervisory experience
Working knowledge of branch/complex operations, compliance protocols, and RBC systems
Advanced understanding of the financial services and wealth management
Comprehensive and in-depth knowledge of investment products and strategies and their suitability for clients based on investment objectives and financial status
Comprehensive understanding of the operations of a branch/complex office
In-depth understanding of the firm, regulatory and industry compliance policies and procedures
Bachelor's degree or equivalent work experience
Ability and willingness to travel up to 40% and work flexible hours across all time zones
Series 7, 8 (or 9/10) and 63, 65 (or 66) and other licenses as required (e.g., Insurance, 3)
Preferred
Experience in backup or contingency roles requiring rapid process adoption
Familiarity with financial advisor and client associate support functions (e.g., onboarding, licensing)
Benefits
A discretionary bonus
Benefits such as a 401(k) program with company-matching contributions
Health, dental, vision, life and disability insurance
Paid time-off plan
Company
RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance.
10001+ employees
H1B Sponsorship
RBC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (17)
2023 (3)
2022 (4)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$16.3B2025-10-30Post Ipo Debt· $5B
2025-09-15Post Ipo Debt· $1.35B
2025-07-10Post Ipo Debt· $177.74M
Leadership Team
Graeme Hepworth
Chief Risk Officer
Kelly Bradley
Chief Human Resources Officer
Recent News
2026-01-17
2026-01-15
Company data provided by crunchbase