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Waldorf Astoria Park City · 16 hours ago

Communications Operator (Seasonal) - Waldorf Astoria Park City

Park City, UT

Full-time

Onsite

New Grad, Entry Level

Waldorf Astoria Park City is looking for a Seasonal Communications Operator to join the Guest Services Team. The role involves delivering an excellent guest and team member experience by responding to inquiries, providing information about hotel services, and making room reservations.

Leisure

Responsibilities

Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner

Provide information and demonstrate knowledge of all hotel facilities and services

Making room reservations while gathering key information about our guests

Completing Reservations Quality checks to ensure a seamless process for our guests during check-in & check-out

Answer guest questions via KIPSU text messaging system

Monthly incentives in place for upselling rooms through our FPG program

Qualification

Communication skillsCustomer service experienceTeamworkPositive attitudeAdaptability

Required

Passion and willingness to learn

Positive attitude and someone who makes our guests smile

Genuinely friendly and caring

Enjoys working as part of a team

Excellent grooming standards

Strong communication skills, both written and verbal

Flexible schedule to work a range of shifts between the hours of 7:00am-11:00pm to include weekends and holidays

Customer service driven individual with a passion for the hospitality industry

Benefits

Drastically discounted spa services

Complimentary meals on duty

Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts

Access to your pay when you need it through DailyPay

Health insurance

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Go Hilton travel discount program

Best-in-Class Paid Time Off (PTO)

Supportive parental leave

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)