Patterson-UTI · 1 month ago
HR Manager – Onboarding & Employee Experience
10713 West Sam Houston Parkway North, Houston, TX, 77064, US
Full-time
Onsite
Senior Level
5+ years expPatterson-UTI is a company focused on providing seamless onboarding and employee experience. The Onboarding & Employee Experience Manager leads the team responsible for delivering high-quality onboarding experiences and oversees the full pre-employment and onboarding lifecycle, ensuring compliance and service quality across the organization.
Oil & Energy
Responsibilities
Lead, coach, and develop the Onboarding & Employee Experience team, including hiring, training, performance management, workload planning, and day-to-day workflow oversight to ensure operational continuity and team effectiveness
Set and reinforce clear expectations for service excellence, accuracy, compliance, and candidate experience, while fostering a high-performing, accountable, and team-oriented culture
Oversee all pre-employment processing, including background adjudication, drug screen escalation, essential function testing, and compliance-related requirements, ensuring timely and accurate completion across all business units
Serve as the primary escalation point for complex onboarding challenges, vendor performance issues, and candidate inquiries, ensuring quick resolution and minimal disruption to hiring timelines
Develop, document, and maintain onboarding standard operating procedures (SOPs) and process documentation to drive consistency, scalability, and operational excellence across all legal entities
Participate in onboarding and pre-employment review calls to monitor candidate status, identify risks to start dates, and support proactive communication with Regional HR, Talent Acquisition and Health, Safety & Environment (HSE) stakeholders
Partner with HR Operations teams to drive onboarding compliance, implement process improvements, optimize workflows, and promote consistent onboarding standards across all legal entities
Serve as the primary vendor manager for all pre-employment and onboarding-related vendors, ensuring service-level accountability, process efficiency, and alignment with organizational standards
Collaborate with the Drug & Alcohol Program Manager to ensure seamless coordination and compliance within the drug and alcohol testing program
Leverage metrics, dashboards, and process data to identify trends, monitor performance, and drive continuous improvement initiatives that enhance scalability and operational reliability
Perform other related duties as assigned to support HR Operations objectives and enterprise needs
Qualification
Required
Ability to maintain confidentiality at all times and handle sensitive employee information appropriately
Strong knowledge of onboarding processes, pre-employment workflows, and employment-related compliance requirements across multi-entity or high-volume environments
Demonstrated ability to lead, coach, and develop a team while driving accountability, service excellence, and operational consistency
Proven experience implementing or improving scalable processes, workflows, and standard operating procedures
Exceptional communication and relationship-building skills with the ability to influence and partner effectively at all levels of the organization, including Regional HR, Talent Acquisition, Operations, and external vendors
Ability to use metrics, dashboards, and data insights to monitor performance, identify trends, and support continuous improvement initiatives
Highly organized, detail-oriented, and capable of managing multiple priorities and deadlines in a fast-paced, dynamic environment
Proficiency with HR systems such as Oracle HCM, Oracle Recruiting Cloud, or similar platforms supporting onboarding and pre-employment processes
Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook, with strong documentation and reporting skills
Strong customer-service orientation with the ability to support and guide candidates, hiring teams, and internal HR stakeholders
Bachelor's Degree in Business, Human Resources, or related field of study
5+ years of HR experience, including onboarding, pre-employment processing or HR Operations
2+ years of supervisory or team-lead experience
Preferred
Master's degree in Business, Human Resources, or related field of study
Experience in the oil and gas industry or other field-based operational industry experience
Company
Patterson-UTI
Patterson-UTI is a leading provider of drilling and completion services to oil and natural gas exploration and production companies in the United States and other select countries, including contract drilling services, integrated well completion services and directional drilling services in the United States, and specialized bit solutions in the United States, Middle East and many other regions around the world.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andy Hendricks
President & Chief Executive Officer | Board Director
Mike Holcomb
Chief Operating Officer
Company data provided by crunchbase