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Carters Inc. · 3 weeks ago

Regional Senior HR Manager (West Coast Retail Stores)

Los Angeles, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$140K/yr - $170K/yr

10+ years exp

Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children. The Regional Senior HR Manager is responsible for driving a people-first culture across a multi-site retail region, providing full-cycle HR leadership and serving as a trusted partner to regional leaders.

Apparel & Fashion

Responsibilities

Develop and implement people strategies that enhance organizational effectiveness, employee engagement, and operational performance

Serve as a strategic advisor to Regional Vice Presidents, Directors, and District Leaders on performance management, workforce planning, and succession strategies

Lead and conduct complex employee relations investigations, ensuring timely resolution, consistent documentation, and compliance with company policy and employment law

Champion a proactive, positive employee relations approach that promotes trust, transparency, and open communication across the region

Coach and guide leaders on corrective action, performance improvement plans, and difficult employee conversations, ensuring consistency

Support leader guidance for performance review processes, ensuring quality feedback and development planning

Educate and train leaders on company policies, talent best practices, and relevant employment legislation

Partner cross-functionally to identify trends, address root causes, and implement long-term solutions to prevent recurring issues

Lead and execute regional talent strategies to build a strong, diverse leadership pipeline aligned to current and future business needs

Partner with Regional and Field Leaders to develop and maintain robust succession plans at the District Manager and Store Management levels

Collaborate with HQ Talent Acquisition to drive recruiting strategies, including sourcing, interviewing, and selection for critical stores and District Manager roles

Champion high talent standards by identifying, developing, and promoting leaders who embody the company’s culture and values

Partner with Learning & Development to deliver leadership development programs that improve retention, engagement, and readiness for advancement

Provide ongoing, actionable feedback and career coaching to District Managers and Store Leaders to accelerate performance and growth

Support employer branding and outreach initiatives that strengthen talent pipelines and promote diversity

Analyze people and business metrics (e.g., retention, engagement, turnover, employee experience) to identify trends and recommend data-driven solutions

Leverage people analytics to anticipate workforce risks and support strategic decision-making

Lead and support change management efforts related to organizational initiatives and business transformations

Champion company diversity and inclusion initiatives through education, leader capability-building, and inclusive organizational practices

Monitor employee engagement and sentiment, proactively addressing issues and driving action plans to improve retention and performance

Provide HR leadership support at regional, district, and company-wide meetings, including content development and platform presentations

Qualification

Employee RelationsPerformance ManagementTalent DevelopmentEmployment LawChange ManagementCoachingDiversityInclusionData AnalysisLeadership DevelopmentSuccession Planning

Required

Ability to travel up to 30%

10+ years of progressive HR experience with significant focus on employee relations

Proven experience supporting multi-site retail or field-based organizations

Deep knowledge of employment law, ER investigations, and performance management

Demonstrated ability to influence senior leaders and drive change in fast-paced environments

Valid driver's license

Preferred

Bachelor's degree in Human Resources, Business, or related field

Prior retail management or operations leadership experience

Experience leading large-scale change or transformation initiatives

Benefits

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.