WillowTree · 1 month ago
Amazon Connect Application Engineer
Boston, Massachusetts, United States
Full-time
Onsite
Entry, Mid Level
2+ years expTELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, a leading telecommunications provider. They are seeking an Amazon Connect Application Engineer to handle complex Amazon Connect implementations, focusing on configuration, scripting, and deployment of various AWS services to create user-friendly customer experience solutions.
Product DesignSoftwareUX DesignWeb DesignWeb Development
Responsibilities
Execute the end-to-end configuration of Solutions, based on Technical Design Documents. This includes building complex interaction flows, configuring omni-channel routing, and implementing granular security settings
Build and maintain integrations between Amazon Connect, AWS, and external systems using REST APIs, Webhooks, and middleware
Translate business requirements into complex logical workflows using Triggers, Automations. Ensure routing logic handles edge cases effectively
Conduct rigorous unit testing of all configurations. Partner with Quality Engineer to execute System Integration Testing (SIT) and support User Acceptance Testing (UAT), specifically troubleshooting API failures or routing logic errors
Create detailed 'as-built' documentation, API mapping documents, and runbooks. Assist in the handover process to the client’s operations team by providing technical walkthroughs of the implemented solution
Provide hyper-care support immediately following go-live, troubleshooting bugs, optimizing system performance, and assisting with rapid configuration adjustments
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
2+ years of experience in contact center implementation, with specific focus on configuring and deploying CCaaS platforms
Proven track record of 'hands-on' keyboard time configuring the Amazon Connect / AWS
Strong ability to debug complex technical issues, read API logs, and troubleshoot logic conflicts within triggers and automations
Proficiency in web technologies (HTML, CSS, JavaScript) and data interchange formats (JSON, XML) required for custom app development and widget customization
Preferred
AWS Professional Certification(s) (e.g., AWS Certified Cloud Practitioner, AWS Certified Solutions Architect – Associate, AWS Certified Developer – Associate)
Experience leading migration projects from legacy platforms (e.g., Salesforce Service Cloud, Five9, Genesys)
Experience with Amazon Connect / AWS services (Lambda, Lex, Polly, S3, Kinesis, DynamoDB, etc.)
Hands-on experience with other CCaaS solutions is a strong asset
Strong programming skills in Python, Java, or Node.js
Company
WillowTree
WillowTree is a mobile innovation agency creating digital products designed to drive growth for brands.
1001-5000 employees
H1B Sponsorship
WillowTree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2022-10-27Acquired
2018-10-01Private Equity
Leadership Team
B
Ben Kilmer
Director, Delivery Lead II
Tobias Dengel
President
Recent News
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2025-07-14
2025-06-23
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