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Affjobs · 1 month ago

Client Success Manager | Remote (US/Canada timezone) - J367

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Affjobs is a service provider for e-commerce and DTC brands, seeking a highly organized and proactive Client Success Manager. The role focuses on supporting client management, onboarding, and operational oversight to ensure high client satisfaction and efficient business processes.

AdvertisingRecruitingSmall and Medium Businesses

Responsibilities

Serve as the primary point of contact for client accounts

Build strong, long-term client relationships through consistent communication and follow-up

Understand each client’s needs, challenges, and objectives to ensure high satisfaction

Monitor ongoing client performance and identify opportunities to improve outcomes

Guide new clients through the full onboarding process

Ensure they are properly set up, informed, and supported during the initial stages

Coordinate internally to provide clients with the tools, resources, and information they need

Maintain onboarding documentation and workflows for quality and consistency

Work closely with internal teams to ensure seamless execution of client requests

Assign tasks, track progress, and follow up to ensure deliverables are completed on time

Support team scheduling, workload balancing, and communication flow

Help maintain an organized operational environment across all departments

Support daily business operations and help keep processes running efficiently

Identify gaps or inefficiencies and propose operational improvements

Assist in planning, documentation, and coordination of internal processes

Maintain a clear understanding of how the business functions across all areas

Qualification

Account managementProject managementOrganizational skillsTech-savvyCommunication skillsProactive mindsetWorkflow toolsBackground in e-commerceItalian language skills