NEOGOV · 1 month ago
Customer Service Rep 1 - Lawrenceville
Lawrenceville Health Center
Full-time
Onsite
New Grad, Entry Level
$38K/yr - $38K/yr
0+ years expGNR Public Health is committed to making a difference in the community through its clinical services. They are seeking a WIC Customer Service Representative to serve as the first point of contact for clients, ensuring a welcoming and professional experience while providing essential information and assistance regarding the WIC Program Services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Greet and direct clients with a warm and helpful attitude
Provide high-level customer service, answering questions both in person and over the phone
Process information, update client profiles, assist with voter registration, and complete data collection and entry into Georgia Gateway & GA-WIC
Educate participants on WIC rights and responsibilities, nutrition education, and use of benefits
Conduct interviews and determines if WIC applicants meet the eligibility criteria within the Georgia WIC program
Assist with the preparation of reports and administrative documents
Help maintain a clean, organized, and supportive clinic environment
Thrive in a fast-paced, team-focused setting
Qualification
Required
High school diploma or GED
Six months of experience handling customer's questions, complaints and/or providing information
Preferred
Bi-Lingual - English & Spanish Preferred
Experience working in Public Health
Experience working in a clinical or office setting
Two years experience using computer IT software such as Microsoft Office Products
1+ year(s) experience using electronic medical records
1+ years of experience with insurance eligibility
Benefits
13 paid holidays per year
Three weeks of Annual (Vacation) Leave per year
Three weeks of Sick Leave per year
Retirement plan through the State of Georgia Employee's Retirement System which provides for a defined monthly pension upon retirement
401(k) retirement savings plan to supplement pension plan, which includes an agency contribution based on the employee's contribution amount
Life Insurance
Payroll deductible health insurance and flexible benefits options including Dental, Vision, Long-term Care, Spouse Life, Dependent Life, AD&D, as well as Short-term and Long-term Disability
Medical and Childcare Spending Accounts available
Employees are eligible to become member of the Atlanta Postal Credit Union and/or the Georgia's Own Credit Union.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase