SmartBug Media · 1 month ago
RevOps Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $125K/yr
5+ years expSmartBug Media is a leading HubSpot agency recognized for its innovative digital solutions. The Manager of Revenue Operations is responsible for optimizing the internal revenue engine, ensuring data integrity, and facilitating seamless collaboration between Marketing, Sales, and Client Services.
AdvertisingConsultingMarketingPublishingSearch EngineSocial Media Marketing
Responsibilities
Serve as the primary administrator and architect for our internal HubSpot portal and integrated tech stack (ZoomInfo, PandaDoc, Vidyard, Slack)
Ensure SmartBug’s internal portal serves as a gold standard for HubSpot usage, piloting new features before they are recommended to clients
Create and maintain comprehensive SOPs (Standard Operating Procedures) and flowcharts that document the 'quote-to-cash' process
Establish and enforce strict validation rules to ensure clean data entry; conduct regular audits to merge duplicates, enrich accounts, and archive decayed leads
Design and build complex sales workflows that remove administrative burden, including lead rotation logic, SLA task queues, and automated contract generation
Automate the critical transition from 'Closed Won' to project launch. Ensure Client Services receives all necessary billing and staffing data immediately upon closing, eliminating manual re-entry
Collaborate with the SVP to define and enforce entry/exit criteria for Deal Stages. Act as the gatekeeper to ensure the pipeline reflects reality, not optimism
Build the technical onboarding process for new SmartBug sales reps, ensuring they are proficient in our tools and playbook
Drive adoption of new tools and processes through effective change management and internal training
Build and maintain the dashboards used for Weekly Sales Meetings and Board Meetings, specifically tracking Forecast Accuracy and Funnel Velocity
Monitor conversion rates between lifecycle stages to proactively identify bottlenecks where leads are 'falling out' of the funnel
Partner with Marketing to track the end-to-end ROI of internal campaigns, ensuring attribution data clearly identifies which channels drive our highest-value retainers
Analyze activity metrics to hold the team accountable, ensuring the sales force is utilizing resources and time effectively
Qualification
Required
5+ years in RevOps or Sales Ops (preferably B2B SaaS or Professional Services)
Bachelor's degree or relevant professional experience
HubSpot Mastery: You must be a 'Power User' who has managed a complex HubSpot portal as a super-admin. You understand the backend API limits, custom objects, and advanced workflow logic
Integration Fluency: Experience managing integrations with tools like ZoomInfo (data enrichment), PandaDoc (contract management), and Vidyard
High fluency in Excel/Google Sheets (ability to turn raw data into pivot table analysis or lookup models) to supplement CRM reporting
Ability to build custom reports from scratch, translating abstract business questions into data-backed visualization
Proactive capability to navigate complex challenges; you spot the fire before it starts
Understanding of sales forecasting methodologies and the math behind pipeline velocity
Demonstrated ability to hold peers accountable to data standards
Exceptional communication skills, with the ability to explain complex technical process changes to non-technical sales reps
High level of organization and attention to detail to manage multiple priorities
Preferred
HubSpot Revenue Operations Certification
HubSpot Sales Software Certification
HubSpot Marketing Software Certification
HubSpot Service Hub Software Certification
HubSpot Reporting Certification
Experience working remotely in a high-velocity environment is strongly preferred
Company
SmartBug Media
SmartBug Media is a digital and content marketing firm that offers a variety of services to its clients.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
American Discovery Capital
2020-02-20Private Equity
Leadership Team
Ryan Malone
Chairman of the Board
Recent News
2025-06-04
Company data provided by crunchbase