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Chase · 3 weeks ago

Experience Research, Vice President

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Mid, Senior Level

5+ years exp

Chase is seeking an Experience Research Vice President to pioneer user experience insights in Auto Lending. This role involves developing and executing research strategies to understand customer needs and mentoring junior researchers while collaborating with cross-disciplinary teams.

BankingFinancial Services

Responsibilities

Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation

Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations

Facilitate surveys and interviews with users, and create user testing scenarios to refine products or features

Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing

Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge

Qualification

User experience researchQuantitative research methodsQualitative research methodsData analysisResearch study designCross-functional collaborationPresenting findingsAI toolsMentoring

Required

5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods

Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design

Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design

Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making

Experience designing high-quality research studies with an iterative mindset and adaptability to changing product design needs

Preferred

Proven track record of owning and driving a research roadmap aligned with product strategy and business objectives

Ability to translate research insights into actionable team enablement, including creating artifacts, establishing rituals, and maintaining knowledge repositories

Experience presenting research findings to senior stakeholders with clarity and a strong business-oriented perspective

Demonstrated success as an independent researcher, showing a bias for action and self-directed leadership

Hands-on experience leveraging AI tools to accelerate and enhance research processes