Munson Healthcare · 1 month ago
Patient Financial Svcs Specialist - Part time
Traverse City, MI
Full-time, Part-time
Onsite
Entry, Mid Level
2+ years expMunson Healthcare is northern Michigan’s largest healthcare system, serving over half a million residents across 29 counties. The Patient Financial Svcs Specialist is responsible for providing leadership and support to the Financial Counseling team, ensuring effective customer service, and maintaining vendor documentation and processes.
Hospital & Health Care
Responsibilities
The role of the Specialist is to be knowledgeable in all disciplines of the Financial Counseling department
The Specialist provides leadership and support to the Financial Counseling team
In addition, this position acts as a resource for business functions related to all vendor and/or department operational processes and tasks
Uses effective customer service/interpersonal skills at all times
Present a team oriented, leadership role, promoting vision, goal-oriented direction, and creativity within work teams
Exercises a high degree of control over confidential information
Utilizes operational reporting to identify areas of opportunity for improvement
Uses logic, data and reasoning for decision making
Uses process improvement techniques, including LEAN thinking, in daily work processes
Responsible in maintaining vendor documentation/reporting
Schedules and lead vendor quality and/or scorecard meetings
Maintains all vendor portals and processes all vendor accounts
Works reports per priority matrix
Trains new hires on team specific functions/processes
Supports staff and acts as a resource for questions
Assists with quality reviews and productivity
Ensures metrics perform within established parameters
Compiles and order supply requests for the department
Performs other duties and responsibilities as assigned
Qualification
Required
Associate's degree in Health Services Administration or Business related field. In lieu of degree, consideration will be given to a candidate with three (3) years revenue cycle experience and/or 1-2 years of post-high school education
Two (2) years of experience specific to discipline
Benefits
Tuition reimbursement
Full benefits
Paid holidays
Generous PTO
Employee discounts
Free individual retirement counseling
Free wellness platform for you and your family
Personalized support for personal or family challenges
Company
Munson Healthcare
Excellence. Positivity. Teamness. Creativity. Exceptional Experiences.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Shari L. Wilson
President & CEO Munson Home Health
Ellen Smith
Chief Operating Officer, Physician Network
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