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Saatva · 2 hours ago

Assistant Retail Store Manager

Burlington - MA

Full-time

Onsite

Entry, Mid Level

$70K/yr - $75K/yr

2+ years exp

Saatva is the largest online luxury mattress brand in the US, seeking a dedicated Assistant Manager to join their retail team. This role involves collaborating with the Viewing Room Manager to meet sales goals, fostering a positive company culture, and providing exceptional customer service in a fast-paced retail environment.

E-CommerceLifestyleProduct Design

Culture & Values

Responsibilities

Collaborate with the Viewing Room Manager to meet and exceed sales goals

Foster a positive company culture through team building and mentorship

Maintain an organized and multitasking-oriented approach to daily responsibilities

Build strong rapport with customers to provide an exceptional and informed shopping experience

Assist with management tasks to ensure the team stays focused on delivering a first-class experience

Leverage computer skills and related software to enhance productivity and efficiency

Uphold a clean, safe, and healthy work environment that reflects Saatva's dedication to quality

Align scheduling with the Manager’s Days Off to optimize team operations and efficiency

Qualification

Customer serviceLeadershipCoachingSales experienceMentoringTeam buildingMultitaskingCommunication skillsAdaptability

Required

Preferred experience as an ASM or in a similar management role

At least 2 years of customer-facing experience, ideally in luxury products

Excellent coaching and mentoring skills to inspire team growth

A dynamic, articulate, and approachable personality with strong communication abilities

Passion for high-quality products and a commitment to delivering exceptional customer service

Strong leadership qualities, with the ability to lead by example and motivate a team effectively

Comfort working in a fast-paced, dynamic environment with the ability to adapt to changing priorities

Availability to work a retail schedule, including weekends and sale holidays

Benefits

Medical, dental, and vision insurance options

Paid vacation time

Bonus opportunities

401K employer match

FSA/HSA/commuter benefits

Employee referral bonus program

Blink gym membership discounts

Discounts on employee purchases and friends-and-family products

A supportive and dynamic team environment

Company

Saatva

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep.

Founded in 2010

Whitestone, New York, USA

201-500 employees