Global Payments Inc. · 1 day ago
System Options Specialist II - Partner API Boarding Support
Lindon, UT
Full-time
Onsite
Entry Level
1+ years expGlobal Payments Inc. is a leading company in the payments industry, seeking a System Options Specialist II to support partner API boarding. This role involves maintaining and validating high-risk monetary and performance-related option changes, collaborating with partners to ensure their needs are met, and performing internal audits to ensure process integrity.
AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments
Responsibilities
Continues to develop a detailed understanding of the various option screens, such as but not limited to Collections, Partner/Client Validation, Customer Service, Correspondence, etc., within the proprietary consumer and commercial system (TS2) and the credit card industry through on-going training
Understands and adheres to department practices, procedures, and methodologies
Continues to build a knowledge base of the supported modules and an understanding of the potential impacts of the requested partner/client changes to mitigate any negative impacts to the partner/client cardholders
Implements partner/client requested changes manually or with a myriad script
Collaborates with the Partner/Client Services Analyst to build a detailed understanding of the partner/client business objectives and validate that the requested option change(s) will meet the partner/client needs
Begins to analyze and evaluate partner/client initiated changes
Verifies system changes made and ensures the outcome is accurate and keyed within the established timelines
Maintains a working knowledge as it relates to option templates and myriad scripts
Maintains knowledge of the company's disaster recovery/contingency plans to include a criticality awareness of the Management Information Analyst role
Understands the Web Option Maintenance System and assists in researching issues reported by the partner/client
Qualification
Required
1-3 years of experience in payments, fintech, merchant services, or related fields
Strong understanding of payment processing technologies and merchant onboarding
Excellent communication and interpersonal skills
Proven ability to work under pressure and manage competing priorities
Detail-oriented with strong problem-solving skills
Experience with CRM systems, ticketing tools, and collaboration platforms
Ability to articulate directions to various audiences, especially in challenging situations
Associate's degree preferred; equivalent professional experience will also be considered
Preferred
Meticulous detail oriented and organized
Motivated self-starter
Familiarity with APIs, payment gateways, and POS integrations
Experience supporting in a B2B environment
Translation of technical concepts into business value
Handling of sensitive customer issues confidentially, while maintaining the professional Customer Support image desired by Global Payments
Company
Global Payments Inc.
At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO
Leadership Team
Robert Cortopassi
President and COO
Emily J. Edmonds
Vice President, External Communications
Recent News
2025-12-29
2025-12-12
2025-12-11
Company data provided by crunchbase