Herschend Family Entertainment · 1 month ago
Adventureland Park - Workforce Operations Intern
Adventureland, 3200 Adventureland drive, Altoona, IA 50009, United States of America
Internship
Onsite
InternHerschend Family Entertainment is the largest family-held themed attractions company, with a mission of bringing families closer together by creating memorable experiences. As a Workforce Operations Intern, you will support workforce planning and optimization initiatives, analyze data, and contribute to improving organizational efficiency.
Media and Entertainment
Responsibilities
Collaborate with all departments to assess staffing needs and provide recommendations for optimal workforce deployment
Contribute to the development of workforce planning models and scenarios
Generate regular and ad-hoc reports on key workforce trends and metrics for management teams
Be a key collaborator with departments on implementing new staffing procedures in key departments
Execute effective scheduling processes for all departments within the park’s workforce management (WFM) tool, Quinyx
Handle day-to-day tasks involving scheduling including call outs, no shows and schedules changes and conflicts
Identify opportunities for process improvement in workforce-related functions across all departments, leveraging time-in-motion studies, demand vs. staffing analysis, and process evaluation
Assist in implementing solutions to enhance the efficiency of key operations within the park
All other duties and special projects assigned by leadership
Qualification
Required
Currently enrolled in a Bachelor's or Master's program in human resources, business, industrial engineering, data analytics, or a related field
Must be at least 18 years of age to comply with Iowa Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to remain seated and sedentary for extended periods of time, while using a computer
Ability to stand or walk for long periods of time throughout the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Preferred
1+ years of previous work experience in a workforce management, operations management, or HR role preferred but not required
Previous hospitality, amusement park, food and beverage, theme park, or tourism experience a plus
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus
Previous experience with Power BI, Quinyx, or other Workforce Management software a plus
Benefits
Flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on your days off
Invitations to exclusive company-sponsored host events throughout the season
Company
Herschend Family Entertainment
Herschend Family Entertainment develops and operates entertainment, tourism and hospitality properties
Founded in 1950
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Wexler
Chief Executive Officer
Recent News
2025-11-14
2025-10-27
2025-10-16
Company data provided by crunchbase