Maven Clinic · 3 days ago
Training & Quality Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$19K/yr - $130K/yr
4+ years expMaven Clinic is the world's largest virtual clinic for women and families, dedicated to making healthcare accessible for all. The Training & Quality Manager will design and implement scalable quality assurance programs for member support, leveraging data-driven insights and AI tools to enhance team performance and operational efficiency.
FamilyHealth CaremHealthWomen's
No H1B
Responsibilities
Design and implement a scalable QA program for member support, with clear rubrics, real-time feedback loops, and automated insights to drive both empathy and accuracy
Leverage and embed AI tools to accelerate content creation, SOP development, and enablement workflows—making them more efficient over time
Analyze multi-source data (QA scores, CSAT, Zendesk, call/appointment metrics) to uncover patterns, prioritize opportunities, and directly inform training initiatives
Build and own dashboards that track quality trends, measure training ROI, and surface actionable insights for leaders
Partner cross-functionally to ensure smooth adoption of new tools, policies, and processes—minimizing disruption and maximizing impact
Continuously optimize systems you create, so they require less manual input over time while delivering greater results
Qualification
Required
4+ years in QA, support enablement, or training within a tech-forward environment, ideally with experience in scaling programs from the ground up
Proven ability to design, implement, and sustain systems that solve complex operational challenges
Strong experience using AI tools (e.g., ChatGPT, Scribe AI, GPT copilots) to streamline your own work and empower others
High data fluency with tools like Zendesk, Looker, and QA platforms; skilled at turning raw data into actionable strategies
Exceptional structured problem-solving, communication, and coaching skills, with the ability to influence and align cross-functional teams
This role requires active work authorization in the US
Preferred
Experience in healthcare or healthtech environments is a plus
Passion for building self-sustaining systems that support high-performing, high-empathy teams
Benefits
Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting
Company
Maven Clinic
Maven is a digital health platform that works with health plans and employers to offer virtual services for women’s and family health.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$417.1MKey Investors
StepStone GroupGeneral CatalystIcon Ventures
2024-10-08Series F· $125M
2022-11-14Series E· $90M
2021-08-17Series D· $110M
Leadership Team
Kate Ryder
Founder & CEO
Julia Marley-Rappoport
VP, Strategic Finance
Recent News
Company data provided by crunchbase