Family Health Centers of San Diego · 23 hours ago
Patient Service Representative, Float
San Diego, CA
Full-time
Onsite
Entry Level
$24/hr - $28.49/hr
1+ years expFamily Health Centers of San Diego (FHCSD) is a leading provider of health care services for uninsured and low-income individuals. They are seeking a Patient Service Representative, Float, to manage patient check-in and check-out processes, handle billing inquiries, and provide excellent customer service while ensuring accurate patient information is recorded in the Electronic Health Record.
Health CareHealth DiagnosticsMedical
Responsibilities
Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately
Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance
Follow policies and procedures in collecting and handling cash
Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner
Confirm, request, and process referrals and authorizations for specialty services
Contact patients to schedule appointments and make reminder/recall notifications
Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed
Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns
Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner
Perform other duties as assigned
Increase vaccine confidence and demand by performing vaccine-related outreach to promote health center and community-based vaccination efforts and locations for vaccination, and to provide COVID-19 vaccine education, including through distribution of in-person and online education materials and through formal and informal opportunities for health center providers and staff to share information and respond to questions about vaccines
Qualification
Required
High School diploma or GED equivalent required
Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required
DRIVER REQUIREMENTS: Age 21; Licensed for a minimum of 3 years; No violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving within 7 years
1 – 3 years of experience related to administrative/clerical support, or customer service required
Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment
Ability to work both in a team-based environment and independently
Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information
Knowledge of cashiering functions with the ability to record payments and cash received
Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity
Ability to maintain confidentiality
Ability to listen well in devoting attention to patients and medical professionals
Ability to be flexible in recognizing and responding appropriately to changing priorities and situations
Preferred
Medical Assistant certification, C-NA certification, or Medical Terminology course
Experience in a healthcare environment
Possess a basic understanding of medical terminology and procedures
Bilingual in English/Spanish
Benefits
Retirement Plan with Employer Match
Paid Time Off, Extended Sick Leave and Paid Holidays
Medical/Dental/Vision/FSA/Life Insurance
Employee Discounts and Wellness Programs
Company
Family Health Centers of San Diego
Family Health Centers of San Diego is a center that provides medical and healthcare services in multiple areas.
1001-5000 employees
H1B Sponsorship
Family Health Centers of San Diego has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (2)
2022 (7)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Health Resources and Services AdministrationCDA Foundation
2024-11-22Grant· $1M
2024-03-18Grant
Leadership Team
Das Vakamudi, PMP, SCPM
Chief Technology Officer
Laura Alvarado
Parent Partner-Program Support Partner
Recent News
2025-11-14
Company data provided by crunchbase