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Salesforce · 21 hours ago

Associate Site Reliability Engineer, GovCloud (College Grad)

McLean, VA

Full-time

Onsite

New Grad, Entry Level

$108K/yr - $119K/yr

Salesforce is the #1 AI CRM, focused on driving customer success through innovation and technology. They are seeking an Associate Site Reliability Engineer to monitor and maintain cloud service availability, ensuring swift resolution of incidents and proactive issue management.

Artificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems

Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management

Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team

Smart Hands - This service allows Service Owners, who do not have access to production systems, to perform investigations and troubleshooting within Gov Cloud environments

Ensuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company’s internal compliance policy and directives

Passionate about solving technical issues and customer concerns with other technical staff as the need arises

Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth

Qualification

Systems engineeringTCP/IP technologiesLinux/UNIX expertiseAWS infrastructureIncident ManagementScripting in PythonDevOps familiarityAgile ProcessResilience engineeringCommunication

Required

Must be a U.S. citizen (born or naturalized) who does not hold dual citizenship

Expected to work on a 24/7 team with rotating day and night shifts and participate in an on-call rotation

Strong background in Computer Science or a related engineering discipline

Must be located in North America

Systems engineering experience in enterprise scale internet service engineering or support role

Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)

Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris

Strong understanding of monitoring security systems and administration

Strong Communication skills (Written and Oral)

Experience provisioning, operating, and running AWS/C2S based infrastructure and systems

Understand and have experience with writing scripts in Python, Go, or other languages

Preferred

Past experience in Incident Management and good understanding of ITIL service operations

Prior Chef/Puppet or automated deployment experience

Prior Jenkins/Bamboo/Spinnaker pipeline execution experience

Experience in supporting and maintaining a monitoring and alert systems

Experience in supporting and maintaining Java applications

Hands on experience configuring and running AWS (Amazon Web Services), using the CLI/SDKs

Certifications in Linux+, RedHat and AWS

Experience in supporting and leading Kubernetes based applications and services

Familiar with Agile Process and DevOps

Experience taking part in blameless retrospectives, learning from incidents, and conducting post-incident investigations, including incident analysis as well as performance evaluations of responders

Working knowledge of and interest in resilience engineering including concepts such as safety II and looking at how things go right instead of how things go wrong, being proactive instead of reactive, and investigating complex sociotechnical systems