iCrossing · 2 days ago
Sr. Engagement Manager
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$134K/yr - $178K/yr
12+ years expiCrossing is a professional services company at the intersection of marketing and technology, partnering with brands to solve complex challenges and drive performance. The Sr. Engagement Manager will lead client digital programs, build relationships with stakeholders, and ensure successful delivery of services while mentoring team members.
AdvertisingConsultingDigital MarketingSemantic SearchSEO
Responsibilities
Lead end-to-end the direction and day-to-day execution of client digital program, including directing engagement team members on the account
Ensure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets
Maintain an operational model that drives business outcomes and improve engagement leadership practices across the team through methodology and clear, repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, and program trajectory
Provide leadership to develop custom approaches and solutions to client’s program challenges. Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals
Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelize iCrossing's expertise as a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors
Develop a detailed knowledge of iCrossing services, capabilities, and differentiators
Cultivate client relationships through content, communication, reliability and relatability
Mentor and nurture talent on the team
Collaborate, develop and strategize account plans to meet growth targets
Maintain the client partnership, including greater incorporation of insights into plans and vision for the client, and deliver goals
Track progress toward goals and commitments for the program, and report on them to decision-makers both purely to inform them and to drive progress toward greater advancement
Own service quality and partner with competency leaders on problem mitigation and risk management communications
Qualification
Required
12+ years of related work experience
Bachelor's Degree
Fast, accurate, and authoritative analysis, forecasting, and decision-making
Deep expertise in assembling and management digital experience transformation programs
Comfort with ambiguity and broad requests, and able to both clearly validate understanding and answer with concrete projects and industry-leading work product
Strong commercial and business acumen
Record of lasting, mutually beneficial business relationships
Exemplary verbal and written communication skills including storytelling and presentation
Leadership ability, especially to drive action without direct authority
Exceptional analytical and quantitative problem-solving skills
Ability to both individually build and fully delegate to a team the construction of a clear, focused presentation for any audience
Skills to communicate and break down complex ideas effectively
Strong presentation skills with proficiency in either PowerPoint or KeyNote
A balanced sense of the immediate and practical against long-term, visionary thinking
Understands the value of service and the ability to evaluate client needs
Experience managing and maintaining customer relationships
Ability to collaborate with cross-functional internal departments to contribute to new business
Ability to adapt to rapidly changing business needs and priorities. Must thrive in a fast-paced environment with high-rates of change
Applies ingenuity and determination to find the best possible options to support business needs
Takes ownership of outstanding issues, is accountable, and establishes a high level of credibility with others in the organization
Respects other people's opinions and suggestions and works to create an environment of trust
Preferred
major strategic consulting firm background preferred
advanced degree or MBA a plus
Benefits
Medical, dental, vision, life and disability insurance
401(k) Retirement Plan
Flexible Spending & Health Savings Account
Paid holidays, vacation, and sick time
Parental Leave
Employee assistance program and other company benefits
Company
iCrossing
iCrossing is a digital marketing company providing planning and development services for brands and agencies.
501-1000 employees
H1B Sponsorship
iCrossing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (8)
2022 (7)
2021 (9)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$136MKey Investors
Goldman Sachs
2010-06-02Acquired
2008-03-02Series F· $15M
2007-07-26Series E· $62M
Leadership Team
Amanda Ramos, SHRM-CP
Associate Director, Human Resources Business Partner
Christopher Vasquez
Executive Assistant to Global President & COO
Recent News
2025-07-31
Mexico Business
2025-05-23
2022-06-25
Company data provided by crunchbase