Collection Recovery Manager jobs in United States
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Citizens · 1 month ago

Collection Recovery Manager

position5221 N. O'Connor Blvd, Irving, TX, 75039, US
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Citizens is a financial institution that offers a range of services, and they are seeking a Collection Recovery Manager to oversee their operational business unit. The role involves managing daily account volumes, developing policies, and ensuring compliance with regulatory requirements while fostering a customer-focused environment.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Monitors and manages daily account volumes and workflows to ensure effective turnaround times and maximum customer contact/productivity measures
Uses operational reporting to monitor and manage daily workflows and account volumes
Meets and/or exceeds all supervisory goals and objectives as defined by departmental standards
Leads development and implementation of department policies and procedures for efficient business processes
Collaborates with legal, risk and compliance to ensure all regulatory and legal requirements are met
Assists with developing and executing strategies to meet or exceed departmental goals
Ensures direct reports meet quality standards and/or key risk and control measurements
Responsible for training and development needs of assigned personnel. Provide one-on-one coaching and feedback opportunities to staff through prescheduled meetings. Prepare and conduct performance reviews on a regular basis including career path development
Coach direct reports to achieve quality standards as set by department

Qualification

Mortgage collections experienceLeadership experienceMSP servicing platform

Required

5 years mortgage collections experience
3-5 years leadership experience

Preferred

MSP servicing platform experience

Company

Citizens

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At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
dateFounded in 1828
location
Providence, Rhode Island, USA
people-size10001+ employees
web-link
https://www.citizensbank.com/

Funding

Current Stage
Public Company
Total Funding
$2B
2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO

Leadership Team

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Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
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Steve Kozek
Head of Commercial Excellence, Senior Vice President
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Recent News

Business Wire
Citizens Financial Group, Inc. Reports Fourth Quarter 2025 Net Income of $528 million, up 32% YoY, and EPS of $1.13, up 36% YoY
2026-01-22
Business Wire
Citizens Financial Group to Participate at the UBS Financial Services Conference
2026-01-22
Talk Business & Politics
Connections: New hires announced at Walton School of Medicine
2026-01-19
Company data provided by crunchbase