Gallagher Bassett ยท 1 day ago
Director of Account Management
Houston, TX
Full-time
Onsite
Mid, Senior Level
7+ years expGallagher Bassett is committed to helping clients navigate complexity and support recovery. The Director of Account Management will oversee client relationships, ensuring satisfaction and consistency in account servicing while collaborating with various teams to enhance service delivery.
BeautyCosmeticsE-Commerce
Hiring Manager
Therese Jaramilla, MSHRM
Responsibilities
Builds and manages business relationships with clients & vendors
Makes demonstrated effort to interact with all clients, including in-person visits for the largest revenue accounts, where possible, and on a recurring basis to ensure satisfaction with company service and results against client goals. Proactively supports team members in managing client service issues and keeps senior management apprised of the same
Serves as a resource and escalation point to address client opportunities and challenges
Ensures team members identify key individuals within client organizations for client, program and company success
Understands client goals and ensures a service plan with necessary staffing is in place for each client, consistent with GB Specialty best practices
Contributes to both the Stewardship Reports, where applicable, and the renewal process for each client
Coordinates with segment leaders in maintaining and projecting adequate staffing
When necessary, make business case to add new staff by analyzing claim data, revenue and overall business need
In partnership with business unit leaders, compliance, quality, claims intake, administrative team and the director of education/quality, establishes policies and procedures for all claims employees to assure that prompt, accurate and equitable service is provided to all clients and business partners
Monitors, tracks and reviews all client claim data at time of contract renewal. Ensure that renewal proposals are timely performed and vetted with senior management
Assists with initial client onboarding by interacting with claim professional(s), client lead, Director of Compliance, and Business Leader
Conducts frequent and unannounced file and account reviews
Coordinates with accounts receivable to address any issues with client receivables
Qualification
Required
Bachelor's degree and 7 years related experience required
Excellent knowledge of the insurance brokerage business
Preferred
Specialty Lines Claims experience
Healthcare/Medical Malpractice claims experience
Client Services or Account Management experience
Insurance/Claims experience a must
Company
Gallagher Bassett
About Gallagher Bassett: We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Hessling
Chief Executive Officer- North America
Scott Hudson
President and CEO
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