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Entrata · 1 day ago

Customer Success Manager Platform

Lehi, UT

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $95K/yr

2+ years exp

Entrata is a global leader in property management software, serving property owners, managers, and residents. The Customer Success Manager will be responsible for ensuring customer satisfaction and success with the Entrata platform by managing client relationships and collaborating with various departments to meet customer needs.

LeasingMobile PaymentsOnline PortalsPaaSProperty ManagementPropTechReal EstateSaaSSoftware

Responsibilities

Manage a portfolio of clients to ensure a high level of satisfaction and success is achieved

Conduct regular meetings with your customers to review solution performance and provide best practice recommendations

Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers

Partner with our Support organization to ensure that the customers’ support needs are being met

Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency

Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers

Educate customers on self-service tools, release processes, and other client programs

Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks

Attend sprint review meetings and advocate for customer needs in those meetings

Maintain high-level knowledge of each of the Entrata offerings and configuration options

Qualification

Customer success experienceProject managementProperty management experienceSaaS industry experienceAnalytical skillsCommunication skillsCollaboration with teams

Required

B.A. / B.S

2-3 years of customer success experience

Desire to go the extra mile to ensure that your customers are happy and successful

Strong organizational skills, with the ability to manage multiple projects simultaneously

Ability to demonstrate patience while working through stressful situations and challenges

Work autonomously - you will always have the ability to call on peers and managers to coach you on specific situations, but you are expected to manage your time and portfolio of customers

Ability to travel up to 15% of the time

Excellent communication, both verbal and written, and analytical skills

Preferred

2-3 years of property management experience

2-3 years of customer success or other customer-facing experience in SAAS industry

Experience working with Product and Development teams

Benefits

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage , including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being , access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees