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Mohegan Sun · 1 month ago

Guest Receptionist - Full Time

Uncasville, CT

Full-time

Onsite

New Grad, Entry Level

Mohegan Sun is a renowned hospitality establishment offering diverse career opportunities. They are seeking a Guest Receptionist responsible for providing outstanding guest service, managing hotel check-ins and check-outs, and addressing guest concerns promptly.

Gambling & Casinos

Responsibilities

Greets guests in a warm and sincere manner and provides outstanding guest service

Registers hotel guests and assigns and issues room keys

Addresses all Guest concerns in a timely manner

Ensures proper payment is received on all reservations

Assists with the preparation, arrival and departure of all corporate, conventions and bus groups

Runs back-up reports and updated document consistently every two hours

Responsible for the completion of the over the credit report

Completes daily room blocking (i.e. deposits and accessible rooms)

Assists guests in making dinner and spa reservations, along with transportation needs

Ensures completion of the daily count sheet

Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack

Answers hotel phones, guaranteeing phones are answered within three rings

Assists in other locations throughout Hotel Operations, including Aquai reception and Concierge

Pre-registers guests and issues pagers, as needed

Stocks supplies in the back office and at the Front Desk

Enrolls guests in the Mohegan Sun Momentum Program

Qualification

Guest service experienceComputer skillsMulti-taskingHotel systemsCommunication skillsTyping skillsLocal areas

Required

High School Diploma or equivalent

Previous high-volume hotel guest service experience

Excellent computer skills

Excellent written and verbal communication skills

Able to multi-task under stressful situations

Good typing skills

Extensive knowledge of the property and local areas and destinations

Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Ascent, Bartech, Expresso, Hotel paging system, telecheck and Time Lox/DC One

Must be able to work in a fast paced office work environment

Must be able to stand, reach, bend or sit for extended periods of time

Must be able lift heavy objects

Must be able to work various shifts and flexible hours

Company

Mohegan Sun

Mohegan Sun, owned by the Mohegan Tribal Gaming Authority, is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States.

Founded in 1996