Supabase · 3 weeks ago
Database Support Engineer (AMER)
United States
Full-time
Remote
Senior Level
6+ years expSupabase is the Postgres development platform, built by developers for developers. They are seeking an experienced Database Support Engineer to join their Support Team, where the primary responsibility is to help developers resolve complex issues and improve their experience with the Supabase platform.
Artificial Intelligence (AI)DatabaseDeveloper ToolsInformation ServicesInformation TechnologySoftware
Responsibilities
Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries
Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users
Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps
Ask smart, targeted questions that turn incomplete reports into actionable cases
Communicate clearly and empathetically with customer users of all levels—especially during high-impact or time-sensitive situations
Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself
Mentor junior team members and help raise the overall bar for support quality
Qualification
Required
6+ years in technical support, backend engineering, SRE, or similar
Deep knowledge of PostgreSQL—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals
Strong in high-performance SQL and query optimization
Comfortable troubleshooting complex setups, including multi-tenant schema patterns
Ability to debug edge functions and understand distributed system behavior when failures get tricky
Experience handling data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely
Hands-on experience with cloud hosting providers like AWS
Comfortable in terminal and Linux environments
Ability to thrive in high-volume situations and can form/test assumptions quickly
Benefits
Fully Remote
ESOP
Tech Allowance
Health Benefits
Annual Off-Sites
Flexible Work
Professional Development
Company
Supabase
Supabase offers an open source backend platform for app development built around a managed PostgreSQL database and tools.
51-200 employees
H1B Sponsorship
Supabase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$496.12MKey Investors
AccelFelicisCoatue
2025-10-03Series E· $100M
2025-04-22Series D· $200M
2024-09-25Series C· $80M
Recent News
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