Cornell University · 1 month ago
Financial Aid Counselor II
Ithaca, NY
Full-time
Hybrid
Entry, Mid Level
$72K/yr - $78K/yr
2+ years expCornell University is seeking a Financial Aid Counselor II to join its Office of Financial Aid and Student Employment. This role involves providing personalized support to students and families navigating financial aid processes and managing a caseload of student files.
BiotechnologyHigher EducationMedicalUniversities
No H1B
Responsibilities
Utilizing specialized knowledge of core student service lifecycle concepts such as admissions, financial aid, registration and records, and student accounts to support students applying for and receiving financial aid
Providing clear, accurate, and personalized support to help students and families navigate complex aid application processes, policies, and timelines
Engaging frequently with students and their families via in-person and virtual appointments, phone, email, and other electronic communication channels
Providing focused and timely support as well as proactive outreach to ensure excellent student experiences
Discussing personalized aid offers, eligibility criteria, terms and conditions, adjustments, special or unusual circumstances, long-term financial success and student debt, Cornell payment options, how external resources (such as outside scholarships) are incorporated into aid offers, and address complex questions and concerns
Maintaining up-to-date knowledge/skills/training, including independently researching applicable policies, rules, and regulations, utilizing appropriate professional judgement, and supporting team-oriented goals
Evaluating aid application materials, assigning estimated cost of attendance budgets, performing accurate need analysis calculations, making aid eligibility determinations, packaging aid in compliance with all applicable rules and policies, and effectively managing an annual caseload of student files, including complex cases requiring additional expertise and experience
Qualification
Required
Bachelor's degree and at least 2 years relevant experience working in a student financial aid/scholarships role
Knowledge of financial aid software systems, federal aid regulations, or institutional need analysis concepts
Experience in a customer service or similar professional setting serving individuals with socio-economically diverse backgrounds and perspectives
Experience working effectively with moderately complex systems and business processes
Strong written and oral communication skills and ability to manage multiple assignments in a proactive manner
Be self-motivated, well-organized, and attentive to details
Proven ability to analyze requirements and meet deadlines
Demonstrated ability to continuously expand knowledge of technology/tools supporting effective business processes
Experience working directly with people from various socioeconomic backgrounds
Preferred
Familiarity with the CSS Profile Application and Institutional Methodology (IM) need analysis
Experience using PeopleSoft, ImageNow, IDOC, or Workday
Fluency in English and a second language
Benefits
This position is eligible for a hybrid work arrangement.
Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.
Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands.
Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays.
Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.
Follow this link to learn more about the Total Rewards of Working at Cornell.
Company
Cornell University
Cornell is a privately endowed research university and a partner of the State University of New York.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Lesser
Co-Founder: Cornell Tech—Future Founders Club
Emily Ehsan
Co-Founder and Secretary of Rho Psi Eta Professional Healthcare Sorority
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