Truist · 3 weeks ago
Lead Reliability Engineer
Raleigh, NC
Full-time
Onsite
Senior Level
5+ years expTruist Bank is seeking a Lead Reliability Engineer who will provide advanced technical support and problem resolution for complex issues within the organization’s infrastructure and applications. The role involves leading projects, mentoring team members, and ensuring timely investigation and resolution of incidents and service tickets.
BankingFinanceFinancial Services
Responsibilities
Perform problem tracking, diagnosis, root-cause analysis, replication, troubleshooting, and resolution for complex technical issues, including programming and debugging activities
Respond promptly to incidents and service tickets, ensuring timely investigation and resolution
Analyze technical issue trends and develop recommendations for long-term improvements and preventive measures
Document all relevant end-user interactions and steps taken to resolve incidents in accordance with established standards
Maintain occasional direct contact with end-users to gather information and provide updates
Communicate status and resolution details to internal customers effectively and professionally
Engage and manage relationships with external vendors when necessary
Apply in-depth knowledge of application support and adhere to industry best practices
Lead moderately complex projects and contribute to larger, more complex initiatives
Solve complex technical and operational problems independently and collaboratively
Serve as a resource and mentor for less experienced team members
May have people management responsibilities for a small team, including guidance and performance oversight
Qualification
Required
Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience
In-depth knowledge in information systems and ability to identify, apply, and implement best practices
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects
Ability to solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates
Ability to interpret and convey complex, difficult, or sensitive information
Preferred
Proven experience in technical support, troubleshooting, and application support
Strong background in problem-solving and root-cause analysis
Experience leading projects and mentoring team members
Advanced knowledge of infrastructure and application support
Excellent communication and documentation skills
Ability to manage vendor relationships and collaborate across teams
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
Maryland Daily Record
2026-01-03
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