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Truist · 1 month ago

Ops Division Business Analyst II-Credit Bureau Dispute team

Wilson, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Truist Bank is seeking a Business Analyst for their Credit Bureau Dispute team. The role involves investigating and documenting incoming disputes to ensure accurate credit reporting while adhering to compliance guidelines and improving dispute quality and productivity standards.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Investigate and document all incoming disputes to determine accurate credit reporting

Accountable for daily Dispute productivity metrics, FCRA related SLAs, and high quality testing results

Receive and respond to eOscar for all major credit bureau reporting

Adherence FCRA and compliance guidelines to mitigate risk and exposure for the bank

Partners effectively with SMEs in various LOBs to assure accurate dispute decisions and credit reporting

Ensures overall Dispute quality and productivity standards are met, improvements are made where necessary and remediation follow-up is accomplished per internal/external audit findings

Focuses on workflow, client experience, reducing expense, and enhanced efficiency

Partners with compliance and other internal areas to ensure all related requirements are integrated into processes that comply with FCRA regulations

Qualification

Credit dispute analysisFCRA complianceExcelWordAnalytical skillsDeadline managementQuality assuranceRegulation familiarityCommunication

Required

High School/GED

Two to three years of experience in mortgage lending or disputes operations

Strong communication skills

Intermediate skills with Excel and Word

Demonstrated ability to use analytical skills to identify root cause and escalate business issues

Proven track record of being able to meet deadlines and SLAs

Preferred

Associate or Bachelor Degree in Business or related field

Three to five years of work experience to include experience in either credit disputes, quality, compliance or business analyst function

Function familiarity with Regulation B, E and Z, and UDAP

Benefits

Medical

Dental

Vision

Life insurance

Disability

Accidental death and dismemberment

Tax-preferred savings accounts

401k plan

10 days of vacation

10 sick days

Paid holidays

Defined benefit pension plan

Restricted stock units

Deferred compensation plan

Company

Truist

Glassdoor3.3

Truist is the sixth-largest commercial bank in the U.S.

Founded in 2019

Charlotte, North Carolina, USA

10001+ employees

https://www.truist.com

H1B Sponsorship

Truist has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2025 (313)

2024 (247)

2023 (288)

2022 (275)

2021 (278)

2020 (270)