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ITG Brands · 1 day ago

National Account Manager - Wholesale (Remote)

United States

Full-time

Remote

Senior Level

5+ years exp

ITG Brands is the third-largest tobacco company in the USA, offering well-known cigarette, cigar, and e-vapor brands. The National Account Manager will develop and lead strategic partnerships with retail and wholesale customers, focusing on enhancing relationships and driving sales performance across key accounts.

Tobacco

Responsibilities

Develops and leads a collaborative/strategic partnership with retail and wholesale customers across multiple fronts

Leads representation at the headquarters of these accounts and is responsible for development of strategic relationships, business plans and execution impacting performance across all accounts within the team portfolio

Focus of the role will be to elevate, increase in-person contact and connections with customer portfolio supported with virtual tools (Teams, Zoom, etc.) to elevate visibility to customer hierarchy

Emphasis placed on building strong collaborative relationships with our field sales organization to help enable execution, opportunity, issue resolution

Engages with Sales leadership to share key channel, customer requirements, identify opportunities to leverage across the company

Leads customer development strategies, plans to support formal Joint Business Planning (JBP) processes across accounts

Own customer level contacts, partnerships, to include +2 levels above primary contact, which drive alignment between Company and customer key strategies

Own, implement total Customer Wiring approach to integrate the Company and customer holistically

Forms strategic partnership with customer management representing 'One Company' across 3 business units

Accountable for delivering assigned Sales KPI’s, key Sales/Brand initiatives across strategic customer accounts

Identifies, pursues incremental opportunities to shape customer’s current/future business practices to grow Company brand share while strengthening the Company as a preferred vendor partner

Sell, gain commitment to annual Joint Business Plan with customer so that they are aligned with company brands planning horizon to deliver on assigned Sales KPI’s – volume, distribution, share, other key Brand initiative objectives at key accounts

Customizes, links company brand strategies, plans and key initiatives with customer’s key strategies, tactical plans

Measures enforces all requirements of our wholesale partnership agreements, so they are in compliance by retail stores

Deploys Wholesale execution guidelines, key objectives to Wholesale selling organizations to maximize in-store sales results

Ensures all pricing models/metrics are fully implement across wholesale product portfolio

Coordinates communication between assigned customer/channel/company personnel

Solicits, reports customers/competitive insights to identify critical sales opportunities, provide solutions to senior leadership

Partners with other business areas to customize, align Category Leadership story, business drivers in all key selling materials

Collaborates with key functional business stakeholders on key matters pertaining to their assigned strategic customers

Ensures superior customer service by leading monthly business reviews, customer visits, lead collaboration process with customers

Interacts with management regarding all aspects of customer business plans, address key issues, opportunities

Supports strategic customer inputs into company strategic planning process by scaling Channel/Customer JBP plans, opportunities, themes, sharing these internally for alignment, customization opportunities that shape marketing plans for next fiscal year

Influence Customer Marketing/Brand Marketing teams on initiative plan development, execution details to improve results

Coach, lead, develop your peers, cross-functional partners

Support mentorship of peers and cross-functional partners to share knowledge, improve ways of working

Evaluates, consistently works on personal development plans to drive continuous improvement, growth

Performs other job-related duties as assigned

Qualification

Customer managementSales strategy developmentBusiness planningMicrosoft OfficeCommunication skillsProblem analysisMultitaskingAttention to detailTime managementFlexibility

Required

High School Diploma/GED and 9+ years related work experience or Bachelor's degree in Business Administration or related field of study and 5+ years related work experience

Experience with national or regional customer management within the broader consumer products industry

Experience selling to broad channel base: Convenience, Mass, Grocery, Drug, Dollar/Discount, Club, Wholesale and/or Specialty Tobacco channels

Internal Headquarters Relationship, Planning, and Operations experience

Must be 21 years of age or older

Must possess a valid driver's license issued from the state in which employed

Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams

Verbal and written communication skills

Attention to detail

Problem/situation analysis skills

Effective time and task management skills

Multitasking capabilities

Flexibility and adaptability