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Thirdlove · 2 weeks ago

Associate Director of Omnichannel Logistics and Fulfillment Operations

San Francisco Bay Area

Full-time

Onsite

Lead/Staff, Director/Executive

$135K/yr - $165K/yr

8+ years exp

Thirdlove is a company that has disrupted the lingerie industry by empowering women to find their perfect fit online. They are seeking a strategic and collaborative Associate Director of Operations & Logistics to lead and optimize their end-to-end supply chain, driving operational excellence and fostering key partnerships to support business growth across all channels.

E-CommerceFashionLingerieShoppingWomen's

No H1B

Hiring Manager

Marissa Ingrande

Responsibilities

Strategically lead and manage all 3PL operations, defining key performance indicators and ensuring on-time delivery and fulfillment excellence for eCommerce, retail, and wholesale channels. Leverage data and financial modeling to inform operational decisions and long-term strategy

Develop and implement inventory optimization strategies across all locations, collaborating with Planning to ensure product availability and minimize discrepancies

Drive continuous improvement initiatives with external logistics partners, parcel carriers, and 3PLs to enhance efficiency and reduce costs

Serve as the Operations & Logistics lead for new company initiatives (e.g., retail, wholesale, international expansion), spearheading the design and implementation of supporting systems and processes

Champion the enablement of wholesale and drop-ship fulfillment through 3PLs by designing scalable workflows and SOPs tailored to retailer requirements while optimizing cost and efficiency

Foster strong cross-functional partnerships with Marketing, Finance, Planning, and Customer Experience to align operations with overarching business objectives and proactively address emerging challenges

Lead the vetting and negotiation process for new vendors, business systems, and major contracts, including parcel carriers and packaging suppliers, to secure optimal terms and service levels and meet or exceed KPIs. Mitigate shipping volatility through carrier diversification, cost modeling, and proactive planning

Oversee and strategically manage the company’s donation program, cultivating relationships with partner organizations to align with company values and business goals

Direct strategies for Amazon FBA fulfillment and manage compliance for duty drawback/deferral programs, ensuring efficient inventory flow and adherence to regulatory requirements

Various other tasks and duties as assigned or needed

Qualification

3PL operations managementInventory optimizationOmnichannel operationsExcel proficiencyNetSuite proficiencyG-Suite proficiencyData-driven leadershipInfluencing skillsMultitaskingCollaborative leadership

Required

Must have 8+ years overseeing daily warehouse operations, tracking KPIs, and working closely with warehouse teams, from floor managers to 3PL leadership

Must have strong Excel, NetSuite, and G-Suite skills

Ability to influence internal and external partners with a positive attitude

Distill and articulate complex data in a clear way that can drive business decisions

Multitask and work in a fast-paced, ever-changing environment

Pragmatic, curious, and data-driven leader who thrives in fast-paced, evolving environments

Collaborative, hands-on leader with the ability to influence internal and external partners