AmeriGas · 1 day ago
CDX Business Process Analyst I
Greater Philadelphia
Full-time
Hybrid
Entry, Mid Level
2+ years expAmeriGas is the nation’s premier propane company, serving over 1.5 million customers. The Customer Digital Experience (CDX) Business Process Analyst I will support and improve key customer-facing digital experiences and provide project management support for various digital initiatives.
FinanceInformation Technology
Responsibilities
Works directly in CDX and works closely with key business groups, Senior Product Manager, Senior BPA, testing resources, and IT to define new areas of improvement
Participates in daily status calls, product/feature prioritization sessions, design reviews, metrics reviews, and other related project meetings
Develops business process maps and documents business/user experience requirements to hand over to Technology Center teams, vendors, or contractors to build out desired digital changes
Provides project management leadership to ensure new initiatives are delivered as promised to the business
Serves as a subject matter expert on digital channel functionality and experiences
Keeps current with emerging technology and aids business and projects with innovating new digital solutions and features
Creates clear user stories with desired outcomes that meet key process indicators (KPIs)
Helps with creation of testing scenarios and performs user acceptance testing (UAT) when product is available in lower environments
Assists training team with development of training materials and communications for upcoming changes
Qualification
Required
Bachelor's degree
2-4 years of process improvement or related experience
Ability to communicate verbally and especially in writing at a professional level and to distill complex requirements into a layperson's understanding with conciseness, clarity, and accuracy
Effective relationship building skills and strong skills in coordination, project management, organizational, and time management skills
Experience with and emphasis on requirements analysis
Proven intellectual curiosity, asks probing questions, business analyst skills to quickly assess and understand a new business requirement and translate back to IT to deliver solution
Ability to support creation of compelling business cases for Project Management Office consideration
Creates clear user stories with desired outcomes that meet key process indicators (KPIs)
Great attitude that always exudes a 'can do' approach
Helps with creation of testing scenarios and performs user acceptance testing (UAT) when product is available in lower environments
Assists training team with development of training materials and communications for upcoming changes
Strong ability to build relationships within both business and IT
Strong analytical and problem-solving skills for analyzing and evaluating business requirements of varying complexity to determine appropriate solution
Good organizational and project management skills, with the ability to meet objectives and deadlines
Excellent skills with Microsoft Excel, Word, Visio, Power Point, and data analysis
Preferred
Familiarity with AI tools and DevOps a plus
Company
AmeriGas
AmeriGas through its subsidiaries, markets propane, propane equipment, and related services. It is a sub-organization of UGI.
5001-10000 employees
H1B Sponsorship
AmeriGas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (10)
2022 (4)
2021 (6)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.05B2025-05-21Debt Financing· $550M
2023-05-22Debt Financing· $500M
Leadership Team
Brett Greer
IT Manager Business Partner
Jennifer Curtis
Finance Business Partner
Recent News
PR Newswire
2025-09-17
2025-06-22
2025-06-22
Company data provided by crunchbase