JPMorganChase · 3 weeks ago
Small Business US Loyalty and Retention Relationship Manager - Payment - Associate
2118 E Elliot Rd, Tempe, AZ, 85284, US
Full-time
Onsite
Mid, Senior Level
5+ years expJPMorganChase is a leading global financial services firm, and they are seeking a Payments Relationship Manager I within their Small Business Relationship Manager Janus team. The primary role involves assisting Chase business bank clients with their Merchant Services digital onboarding application, ensuring a smooth onboarding process by coordinating with various internal teams and maintaining client communication.
Asset ManagementBankingFinancial Services
Responsibilities
Proactively reach out to clients to obtain necessary information/documentation to complete digital onboarding application
Serve as the main point of contact for clients during the onboarding phase, until WKO CAU or Credit Ops, have decision the application
Coordinate with Sales Team to offer North American Platform/Global products if Janus is not a compatible platform
Work closely with internal teams, WKO CAU, Credit Ops, Sales, Product and Customer Experience to ensure smooth client onboarding and promote processes improvements
Protects the firm by following sound risk management protocols and adhering to regulatory requirements
Qualification
Required
Strong knowledge of the merchant services industry, products and services and diverse types of businesses, industries, markets, financial and economic concepts
Strong analytical and problem-solving skills
Proven cross-functional partnership and resourcefulness to solve customer needs
Strong interpersonal and communication skills, with a client-first mindset
Ability to manage multiple clients and projects simultaneously while maintaining attention to detail
Self-motivated with the ability to work independently and as part of a collaborative team
Ability to understand client needs and deliver exceptional service
High Level of integrity and professionalism, and compliance with established controls and regulations
Preferred
5+ years payments industry or relevant experience
Strong analytical and research skills as it relates to problem solving and solutions delivery
Extensive knowledge of functional discipline with proven track record of successful relationship management experience
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-08
Crunchbase News
2026-01-08
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-07
Company data provided by crunchbase