STERIS · 3 weeks ago
Supervisor, Customer Operations
Mentor, OH
Full-time
Hybrid
Senior Level, Lead/Staff
$58K/yr - $72K/yr
13+ years expSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. As a Customer Operations Supervisor, you will assist in planning and coordinating activities to ensure team efficiency and customer satisfaction, while also supporting recruitment and employee development processes.
BiotechnologyHealth CareMedical Device
Responsibilities
Review and determine appropriate course of action for standard Siebel processes including activating agreements, correcting activities, and assisting with general inquiries and issues. Additionally, support the order management process for services and special projects
Provide on-going communication with Field Sales related to policies and procedures, schedules and staffing, service backlog, and order management
Continuously monitor daily operations and workflow. Implement improvements as needed to ensure Customer satisfaction, productivity, and effectiveness
Support recruitment and employee development processes by identifying and facilitating training opportunities, providing ongoing coaching and feedback, establishing development opportunities, and ensuring performance reviews are conducted in accordance with established timeline
Provide monthly one-on-one meetings with team members to review performance, workload, audits, and any outstanding issues
Participate in departmental initiatives for new projects, implementation of processes and/or problem resolution
Perform monthly reports and evaluations on departmental statistics, and monitors staffing and performance levels based on the data
Qualification
Required
High school diploma or GED
Minimum 13 years' related customer service experience
Proficient with Microsoft Office Suite
Preferred
Bachelor's Degree with 5 years related customer service experience strongly preferred
Knowledge of product & service capabilities sold by STERIS Corporation preferred
Previous experience with Siebel, Sales Connection, and Oracle preferred
Previous success with taking on new initiatives
Demonstrates ability to coach and lead a strong team
Ability to communicate effectively both orally and in writing
Strong leadership and development skills
Demonstrates initiative and adaptability
Develops innovative solutions to resolve issues or areas for improvement
Ability to deal with challenging situations and Customers
Skilled in providing constructive feedback
Benefits
Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental, and Vision benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity & Parental Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career
Company
STERIS
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
10001+ employees
H1B Sponsorship
STERIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (28)
2023 (15)
2022 (33)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$0.28M2010-05-21Post Ipo Debt· $0.28M
1998-12-01IPO
Leadership Team
Daniel Carestio
President and CEO, STERIS
Walter Rosebrough
CEO Emeritus & Senior Advisor
Recent News
2025-11-05
Company data provided by crunchbase