DoorDash · 1 month ago
Premium Resolution Partner (PRP)
Tempe, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expDoorDash is a technology and logistics company that empowers local economies. They are seeking a Premium Resolution Partner to provide exceptional support to merchants, managing complex escalations and ensuring a seamless experience through effective communication and problem-solving.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Own end-to-end management of executive-level merchant escalations, ensuring swift, balanced, and empathetic resolutions
Partner closely with the cross functional teams to develop competency in core workflows tools to effectively resolve critical merchant escalations
Get to the lowest level of detail while strategically solving Merchant problems - you aren’t afraid to get into the weeds, escalate issues, and relentlessly advocate for the needs of the Merchant you serve
You are excited to interact & build strong relationships with Merchants through various channels (phone, video-calling, texting, email etc) - meeting the Merchant where they are and serving their needs
Leverage a proactive approach to Merchant success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure defect-free experiences
Work directly with Merchants daily, helping to ensure flawless experiences
Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
Provide a best-in-class service experience to Merchants - you are the reason a Merchant loves working with DoorDash
Operate independently and exercise exceptional judgment in high-stakes, ambiguous situations
Develop reporting and insights for senior leadership, surfacing patterns and recommending systemic improvements
Qualification
Required
2 years of experience with account management, customer support, retail, hospitality or in related field
Ability to quickly learn and leverage new tools to investigate and resolve merchant issues accurately
Demonstrate sound judgment on when to resolve, when to escalate, and how to gather the right context for cross-functional teams
Excel at cross functional communication and collaboration
College degree or equivalent experience
Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
Experience advocating for customer experience within a team or initiative
Experience in an account management or customer service role
Excel at building relationships
Excel at determining prioritization
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Comprehensive benefits and perks
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2026-01-23
legacy.thefly.com
2026-01-23
2026-01-22
Company data provided by crunchbase