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Octave · 2 days ago

Billing Operations Specialist (PST)

United States

Full-time

Onsite

Entry Level

$23.51/hr - $25/hr

2+ years exp

Octave is a startup focused on customer service and problem-solving, seeking a Billing Operations Specialist to join their Revenue Cycle team. The role involves managing client billing inquiries, processing payments, and ensuring accurate communication with clients and health plans.

Health CareMental HealthPersonal HealthWellness

Culture & Values

No H1B

Responsibilities

Managing a daily high volume of incoming phone calls, live chat, and emails to resolve patient billing inquiries

Complete high volume of verification of benefits daily to ensure timely cost of care communication to patients

Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees

Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries

Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns

Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise

Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals

Communicates effectively with health plans to obtain necessary information and resolve issues

Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution

Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows

Qualification

Healthcare administration experienceCustomer service expertiseBillingCoding knowledgeGoogle Suite proficiencyApple MacBook experienceLive chat supportPhone supportMultitasking abilityDiscretionCarePassion for mental healthWritten communicationAttention to detail

Preferred

Minimum 2 year experience working in healthcare administration (e.g. front office, insurance or patient billing, medical claims & coding, insurance verification, in-network and out-of-network payers, etc.)

Google Suite & Apple MacBook experience preferred

Demonstrated expertise in customer service, emphasizing the importance of delivering exceptional customer experiences and managing effective interactions

Proficient in written communication, live chat, and phone support

Exceptional attention to detail

Superior written and verbal communication skills

High proficiency in multitasking across various systems

Adept at managing high volume of incoming client phone calls related to billing and explanations of benefits

Willingness to undertake tasks beyond the defined role, demonstrating eagerness to learn and grow

Ability to handle delicate or sensitive situations with discretion and care

Strong passion for mental health and wellness