CommunityAmerica Credit Union · 1 month ago
Mortgage Collections Specialist - TruHome Solutions*
Overland Park, KS
Full-time
Onsite
Entry Level
1+ years expCommunityAmerica Credit Union is a provider of private-label mortgage services to credit unions. The Mortgage Collections Specialist will utilize member service and negotiation skills to assist members facing financial difficulties, manage delinquent accounts, and ensure compliance with agency guidelines.
BankingFinancial ServicesMobile Payments
Responsibilities
Contact, control and follow up of delinquent accounts by phone and email correspondence in a fast-paced goal-oriented collections department
Receive calls from past due members to answer payment questions or make payment arrangements
Analyze and determine reasons for either actual or potential delinquency and assist members in developing a plan to pay accounts current
Provide counseling and budgeting suggestions in assisting members with repayment of obligations
Record and document discussions with and/or promises from members on Automated Collection System
Initiate welcome calls for members that have been service transferred to TruHome and advise of payment options and answer any member questions
Initiate outbound calls and send email messages to members regarding uncashed disbursement checks that are over 90 days in age
Initiate outbound calls to members regarding escrow payment changes and offer payment assistance as needed
Initiate outbound calls to members on delinquent taxes
Provide member service regarding payment discrepancies, collection issues, account adjustments and payment processing
Responsible for monitoring and maintaining assigned accounts and reducing delinquency for assigned accounts
Ordering property inspections (door knocks) when unable to contact the member for 30 days or longer
Responsible for 45 Day Solicitation letters, and any other relevant letters to properly collect accounts
Notify co-applicants, cosigners, or guarantors of delinquent accounts and obtain payment arrangements
Ensure all federal and state guidelines, including FDCPA, are followed while meeting monthly Quality Monitoring requirements and other measures of productivity success
Promotes honest and open communication
Work with other credit union departments to ensure the workflow or process is providing the best service to the members
Perform other duties as assigned
Qualification
Required
High School Diploma is required
1 year Customer Service experience or Consumer Collections experience preferably in Mortgage Consumer Lending or tele-sales
Must be able to effectively utilize Microsoft Office suite
Strong interpersonal skills
Ability to assist other team members in solving problems
Ability to work independently and with strict deadlines
Ability to communicate effectively (oral and written)
Ability to listen and resolve conflict and miscommunications with empathy
Preferred
Knowledge of Mortgage Servicing and Collections is preferred
Bachelor's Degree preferred
Company
CommunityAmerica Credit Union
CommunityAmerica Credit Union provides financial services and products like mobile banking, insurance and loans to individuals & businesses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Ginter
Chief Executive Officer
Recent News
CommunityAmerica Credit Union
2025-11-08
Seattle TechFlash
2025-09-23
2025-09-16
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