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iKrusher · 3 weeks ago

Field Service Technician - Vape Hardware

Arcadia, CA

Full-time

Onsite

Entry, Mid Level

$70K/yr - $75K/yr

2+ years exp

iKrusher is a company focused on the cannabis vape hardware business, and they are seeking a Field Service Technician to support their operations. The role involves traveling to customer sites to diagnose and resolve technical issues related to vape hardware, requiring strong problem-solving skills and customer communication.

CannabisE-CommerceHardwareManufacturingWholesale

Growth Opportunities

Responsibilities

Travel to customer locations to diagnose and resolve vape hardware-related issues

Perform on-site inspections, testing, troubleshooting, and minor repairs or replacements

Support customers with device setup, usage optimization, and operational guidance

Collect and document field failure data, customer feedback, and root-cause observations

Coordinate with internal QA, R&D, and operations teams on corrective actions

Assist with handling high-priority or escalated after-sales cases

Provide basic on-site training to customer teams when needed

Prepare clear service reports after each on-site visit

Qualification

Troubleshooting hardware systemsField service experienceMechanical Engineering degreeElectrical Engineering degreeFluent in MandarinOrganizedCommunication skillsDetail-oriented

Required

Bachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, Electronics Engineering, or a related technical field

2+ years of experience in field service, technical support, or after-sales support

Strong hands-on troubleshooting ability for hardware, mechanical, and electronic systems

Ability to troubleshoot technical issues independently in customer-facing environments

Ability to independently diagnose issues and execute solutions in customer-facing, on-site environments

Strong communication skills and professionalism when dealing with customers

Comfortable with frequent travel (air and driving, 40–70%)

Valid driver's license and ability to travel nationwide

Organized, responsible, and detail-oriented

Strong documentation and reporting skills

Fluent in Mandarin Chinese and English (spoken and written) to effectively communicate with overseas factories and internal engineering teams is a plus