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Leon Medical Centers · 4 weeks ago

Clinical Customer Service Rep

Miami, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Leon Medical Centers is Miami’s leading healthcare provider for Medicare patients since 1996, offering comprehensive services across eight state-of-the-art centers. The Clinical Customer Service Representative plays a vital role in delivering outstanding patient support by managing inquiries and service requests, ensuring effective resolution of patient concerns.

Health CareHealth DiagnosticsMedical

Growth Opportunities

Responsibilities

Assess patient needs and medical situations over the phone with accuracy and empathy

Follow established triage protocols and physician instructions to determine appropriate next steps

Coordinate emergency services (e.g., MDA, Fire Rescue) in accordance with phone triage procedures

Maintain clear and consistent communication with patients and physicians to ensure continuity of care

Schedule appointments and direct calls to appropriate clinical staff or departments

Document patient interactions and actions taken in compliance with healthcare regulations

Perform additional duties as assigned to support clinical operations and enhance patient experience

Qualification

Advanced knowledge of medical terminologyFluent in EnglishSpanishCustomer service experienceForeign medical graduateInterpersonal skillsCommunication skills